Managing Director
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Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Quadelis seeking a Managing Director to provide seniorlevel leadership for the administration of the Housing Choice Voucher Program operating under contract with MiamiDade County Housing and Community Development. This position is intended for an experienced housing leader with a strong record of managing program performance compliance and high-volume operations in a complex regulatory environment. The Managing Director will play a key role in strengthening program oversight and ensuring consistent performance regulatory compliance and high-quality service delivery at scale.
This role is accountable for program performance compliance and day-to-day execution across all core functions including intake leasing recertifications inspections landlord engagement customer experience and quality control.
The Managing Director operates in a highly accountable environment with direct visibility to the client agency the community and HUD.
Program Context
The program includes approximately 15000 vouchers across multiple funding streams including Housing Choice Voucher VASH EHV and other special programs.
The program operates at significant scale with high transaction volume including thousands of annual recertifications interims moves inspections and admissions.
The Managing Director is responsible for ensuring consistent performance across all program areas while maintaining full compliance with HUD requirements the Administrative Plan and contract obligations.
If this opportunity reflects your experience and you are seeking the next step in your leadership career we encourage you to apply and help shape the future of affordable housing.
Performance and Operational Responsibilities
Program Performance
You are accountable for results.
Direct and oversee all HCV operations
Responsible for program integrity.
Maintain full accountability for the accuracy of program data and compliance with reporting requirements.
Establish and maintain service standards.
Oversee financial performance and program utilization.
What Our Ideal Candidate Will Bring
We are seeking an experienced operator who has led Housing Choice Voucher programs at scale and understands what it takes to deliver consistent performance in a high accountability environment. This role requires a combination of regulatory expertise operational discipline and the ability to lead teams through complex high volume program execution. Equally important is a commitment to delivering a high-quality customer experience for applicants participants and landlords ensuring services are responsive accessible and consistent across all program interactions.
The qualifications below reflect the experience technical knowledge and leadership capabilities required to succeed in this role.
Leadership and Operational Capability
Qualifications
PHYSICAL DEMANDS AND WORK ENVIORNMENT
If this opportunity aligns with your experience and you are ready to take the next step in senior publicsector leadership we encourage you to apply. This role offers the opportunity to shape housing initiatives influence longterm strategy and make a meaningful impact on affordable housing outcomes for families and communities across MiamiDade County.
Quadelis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression age national origin disability veteran status or any other protected status under applicable law.
Quadelcomplies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.
Employment is contingent upon successful completion of preemployment requirements which may include background screening and verification of credentials.
This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.
***Relocation Package Available***
This role is accountable for program performance compliance and day-to-day execution across all core functions including intake leasing recertifications inspections landlord engagement customer experience and quality control.
The Managing Director operates in a highly accountable environment with direct visibility to the client agency the community and HUD.
Program Context
The program includes approximately 15000 vouchers across multiple funding streams including Housing Choice Voucher VASH EHV and other special programs.
The program operates at significant scale with high transaction volume including thousands of annual recertifications interims moves inspections and admissions.
The Managing Director is responsible for ensuring consistent performance across all program areas while maintaining full compliance with HUD requirements the Administrative Plan and contract obligations.
If this opportunity reflects your experience and you are seeking the next step in your leadership career we encourage you to apply and help shape the future of affordable housing.
Performance and Operational Responsibilities
Program Performance
You are accountable for results.
- Maintain voucher utilization at or above required thresholds including sustained performance at or above 95 percent utilization
- Drive SEMAP performance across all applicable indicators
- Eliminate backlogs and ensure timely processing across all program functions
- Establish and monitor performance metrics dashboards and corrective action plans
Direct and oversee all HCV operations
- Oversee all HCV operations including waiting list eligibility admissions leasing recertifications interims portability and terminations
- Ensure high volume transactions are processed accurately and on time
- Lead landlord services including onboarding issue resolution and retention
- Ensure consistency and standardization across all operational workflows
Responsible for program integrity.
- Oversee inspection operations including annual inspections and NSPIRE implementation
- Ensure compliance with HUD standards enforcement protocols and required timelines
- Monitor owner performance and enforce compliance when standards are not met
Maintain full accountability for the accuracy of program data and compliance with reporting requirements.
- Oversee a quality control program aligned with contract requirements SEMAP and HUD requirements
- Ensure accurate and timely reporting to HUD systems
- Lead internal audits error correction and program integrity efforts
- Oversee fraud waste and abuse investigations when required
Establish and maintain service standards.
- Oversee call center operations and customer service delivery
- Ensure timely resolution of participant and landlord inquiries
- Improve customer experience through process improvements and technology
Oversee financial performance and program utilization.
- Oversee voucher utilization forecasting and budget alignment
- Monitor financial performance and administrative fee impacts
- Ensure accurate reporting through HUD tools and internal dashboards
- Manage accounts receivable and financial reconciliation activities
What Our Ideal Candidate Will Bring
We are seeking an experienced operator who has led Housing Choice Voucher programs at scale and understands what it takes to deliver consistent performance in a high accountability environment. This role requires a combination of regulatory expertise operational discipline and the ability to lead teams through complex high volume program execution. Equally important is a commitment to delivering a high-quality customer experience for applicants participants and landlords ensuring services are responsive accessible and consistent across all program interactions.
The qualifications below reflect the experience technical knowledge and leadership capabilities required to succeed in this role.
Leadership and Operational Capability
- Demonstrated ability to lead a large scale Housing Choice Voucher program with direct accountability for performance compliance and service delivery in alignment with organizational goals.
- Proven track record improving voucher utilization lease-up rates program efficiency and customer experience.
- Ability to align day-to-day operations with program requirements funding constraints and client expectations.
- Strong leadership of multi-functional teams in high volume performance driven environments.
- Extensive experience overseeing Housing Choice Voucher (HCV) programs and related rental assistance initiatives.
- Demonstrated success managing voucher utilization lease-up rates landlord participation inspection performance and participant experience.
- Experience overseeing budgeting and resource planning.
- Strong focus on compliance quality control and data integrity.
- Experience using data and performance metrics to drive decision making and corrective action.
- Experience building and maintaining highlevel relationships with public housing authorities government agencies nonprofit partners developers and community stakeholders.
- Ability to manage client relationships in a high visibility contract driven environment.
- Senior leadership experience fostering a culture of collaboration and accountability across internal teams.
- Skill in supporting organizational growth by identifying capacity needs shaping staffing strategies and guiding operational development.
- Strong alignment of mission strategy and daytoday execution.
Qualifications
- Bachelors Degree required along with a Minimum of seven (7) years of senior leadership experience with direct responsibility for the administration of public or private housing programs and/or assisted housing programs.
- Deep understanding of voucher programs including Housing Choice Voucher (HCV) operations regulatory frameworks landlord engagement and participant support.
- Strong strategic thinking communication and relationshipbuilding skills.
- Ability to obtain and maintain programrelated certifications as required.
- Clear commitment to equity resident voice and communitydriven solutions.
- Proficiency in written and spoken English is required to effectively communicate with customers team members and management.
- Professional working proficiency in Spanish/Creole a plus.
PHYSICAL DEMANDS AND WORK ENVIORNMENT
- Occasionally required to stand.
- Occasionally required to walk.
- Frequently required to sit.
- Continually required to utilize hand and finger dexterity.
- Continually required to talk or hear.
- Continually utilize visual acuity to operate equipment read technical information and/or use a keyboard.
- Occasionally/required to lift/push/carry items up to 25lbs.
If this opportunity aligns with your experience and you are ready to take the next step in senior publicsector leadership we encourage you to apply. This role offers the opportunity to shape housing initiatives influence longterm strategy and make a meaningful impact on affordable housing outcomes for families and communities across MiamiDade County.
Quadelis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression age national origin disability veteran status or any other protected status under applicable law.
Quadelcomplies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.
Employment is contingent upon successful completion of preemployment requirements which may include background screening and verification of credentials.
This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.
***Relocation Package Available***
Required Experience:
Director
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