Monitoring Engineer

Key Responsibilities

• Monitor production systems across eCommerce platforms middleware and ERP integrations in real time

• Manage and maintain monitoring dashboards alerting rules and health checks
• Act as the first responder for P1/P2 production incidents assess severity initiate war-rooms and drive resolution
• Maintain accurate incident logs and escalation paths in ITSM tools such as ServiceNow JIRA Service Management or Remedy
• Coordinate with development DevOps and vendor support teams during critical incidents
• Define and continuously improve incident runbooks escalation matrices and playbooks
• Monitor and support integrations with payment gateways fraud detection and order management systems (OMS)
• Liaise with digital business teams to understand business-critical workflows during peak retail events (sale days holiday season)
• Support integrations between eCommerce platforms and ERP systems (SAP ECC)
• Monitor and troubleshoot data flows for orders inventory pricing and customer data between systems
• Coordinate with SAP/ERP functional teams to diagnose business process failures at the integration boundary
• Monitor and support cloud infrastructure health EC2/VM instances load balancers CDN and database tiers
• Support scheduled batch jobs data feeds and file transfers investigate and recover from failures
• Proactively identify performance degradations anomalies and potential failure points before they impact customers
• Track and report on SLA/SLO adherence for platform uptime and response time targets
• Identify recurring issues and work with engineering teams to drive permanent fixes and reduce alert noise
• Maintain up-to-date runbooks system architecture diagrams and knowledge base articles

Required Skills & Experience

• Minimum 4 years of hands-on experience in production support application monitoring or NOC/operations engineering
• Experience supporting eCommerce platforms in a retail or consumer goods environment
• Experience with ITSM platforms ServiceNow JIRA Service Management or Remedy for ticket and incident management
• Basic scripting ability for automation and ad-hoc investigation (Bash Python or PowerShell)
• Strong communication skills ability to produce clear incident summaries and RCA reports for both technical and business audiences
• Ability to remain calm under pressure and make sound decisions during high-severity incidents
• Knowledge of ITIL framework incident problem change and release management processes.
• Experience supporting high-traffic retail events Black Friday seasonal peaks and product launches

Movado Group Inc. is an equal opportunity employer. It prohibits discrimination based on age color disability marital or parental status national origin race religion sex sexual orientation gender identity veteran status or any other legally protected status in accordance with applicable federal state and local laws.