Inside Sales Representative

Position Overview:

The Inside Sales Representative plays a critical role in managing qualifying and coordinating leads to support the sales team. This position ensures timely scheduling of appointments effective communication between departments and a seamless customer experience. The ideal candidate is organized proactive and results-driven with a passion for maximizing sales opportunities through efficient lead management.

Shifts Available:

• Evening Shift: Monday-Friday 11am-8pm
• Summer Help: Monday-Friday 8-5am OR 9am-6pm. Day off during the week & 1 weekend shift.
  
• Full-time

Compensation & Bonuses:

• $18/hour paid weekly plus monthly bonus potential based on performance.

Key Responsibilities:

• Lead Qualification & Coordination: Contact inbound leads qualify them using scripts and schedule appointments with decision-makers. Ensure every lead is properly categorized and distributed promptly to the appropriate sales representatives.
• Efficient Scheduling: Prioritize same-day or next-day appointments to maximize conversion rates and align with sales team capacity.
• Data Management: Maintain accurate lead records update CRM systems and track follow-ups to ensure no opportunities are missed.
• Collaboration: Serve as a liaison between service technicians sales teams and customers to ensure smooth transitions and clear communication.
• Customer Engagement: Utilize phone text and email to contact leads and follow up on missed opportunities. Build rapport and generate urgency for appointments through professional and empathetic communication.
• Performance Tracking: Meet or exceed individual KPIs such as call volume lead conversion rates and follow-up efficiency contributing to team success.

Qualifications:

• Proven experience in sales support lead coordination or a related role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities with attention to detail.
• Proficient in CRM systems and sales tracking tools.
• Ability to work in a fast-paced environment prioritize tasks and meet deadlines.
• A collaborative team player with a customer-first mindset.

Apex Service Partners may conduct a preemployment background check and drug test subject to applicable law.