CARE Sr. Lead

TITLE: CARE Sr. Lead

LOCATION: Onsite: El Paso TX

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative purpose defines who we are and extends to our relationships with our clients our people and our combine purpose innovation and experience to deliver impactful results.

About the Team

We are problem solvers working with leading agencies and organizations to help them address many of todays most complex challenges. Our world-class team of technologists program managers and subject matter experts is uniquely qualified to address ever-evolving large-scale an imperfect world The Providencia Group puts capability and purpose into action.

What youll be part of TPG Culture

At TPG we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the are innovators and problem solvers who take great pride in partnering with government agencies service organizations and external stakeholder groups to address many of todays most complex challenges. Our workforce is diverse in culture language and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support and we reward their commitment by investing in their development advancement and growth. If you like what we stand for youll appreciate the professionalism and dedication of those you stand beside every day.

Together we actively imagine a better future innovate new ways to make it a reality and implement solutions that deliver a lasting impact.

About the Role

The CARE Senior Lead provides operational leadership for teams supporting sensitive humanservicesfocused work in a compliancedriven environment. This role oversees staff conducting caserelated activities ensures adherence to policies and procedures and serves as an escalation point for complex or highrisk situations. The position emphasizes quality timeliness and professional judgment while maintaining strict confidentiality.

What Youll Do

• Supervise and support staff performing casebased and clientfacing work
• Assign daily workloads and monitor progress to ensure accuracy and timeliness
• Serve as escalation point for complex sensitive or highrisk cases
• Review documentation and work products for compliance with established standards
• Ensure consistent application of policies procedures and regulatory requirements
• Conduct spot checks quality reviews and operational inspections
• Provide coaching mentoring and corrective feedback as needed
• Support onboarding and training of new team members
• Manage schedules to ensure appropriate coverage and operational continuity
• Communicate guidance updates and expectations clearly to staff
• Prepare reports and operational updates for management
• Maintain strict confidentiality and professional boundaries
• Perform other duties as assigned

Minimum Qualifications & Skills

• Bachelors degree from an accredited institution; or
• Associate degree with additional relevant experience; or
• Equivalent combination of education and progressively responsible experience
• Two (2) or more years of relevant experience in child welfare human services case management social services or similar environments
• At least one (1) year of supervisory or lead experience in a structured operational setting
• Experience working in highvolume deadlinedriven environments with detailed documentation requirements
• Strong leadership judgment and decisionmaking skills
• Excellent written and verbal communication abilities
• Ability to handle sensitive situations with professionalism and discretion
• Strong organizational and timemanagement skills
• Comfortable using technology and learning new systems quickly
• Bilingual English/Spanish required or preferred depending on assignment

Work Schedule

• Flexible schedule required including evenings and weekends
• Must be accessible by mobile phone as needed for operational matters

Security Clearance/Background Check Requirements

• Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
• Must be a U.S. Citizen
• Child Abuse/Neglect Report (CAN) or child protective services check to the satisfaction of contract requirements.
• Internal background check to the satisfaction of contract requirements.
• Favorable credit check for all cleared positions
• Ability to obtain/maintain a Security Clearance

Physical Demands

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees and ability to regularly travel via air car train etc.
• Climbing/Stooping/Kneeling:15% - 49% of the time.
• Lifting/Pulling/Pushing:10% - 25% of the time.
• Fingering/Grasping/Feeling:Must be able to write type and use a telephone system 75% - 100% of the time.
• Physical Dimensions:May move 20-30 lbs.
• Consider the position at hand (i.e. lifting pushing and pulling wont be very necessary). Percentages should be modified to reflect the necessity for each position.

This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at

Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran disability or any other federal state or local protected class.

TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquires to