Physical Security Operations Centre Lead, AWS Security

Amazon Web Services is a dynamic and rapidly growing business within . We provide a highly reliable scalable low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. We provide organisations with building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity storage content delivery querying of structured data message queuing and more. The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3 EC2 and CloudFront. We are innovating new ways of building massively scalable distributed systems.

AWS Security is looking for an action-oriented individual to oversee daily shift operations within the AWS Physical Security Operations Centre (PSOC). You will work with technicians and other shift leaders to triage escalate and manage responses to all events impacting or threatening AWS personnel property and assets and report directly to the AWS PSOC Manager.

The shift leader will be the lead decision maker within the operations centre and will help identify assess and coordinate communication. You will respond to security related incidents and crisis and also quality check and assist in the programming of access control devices. You will quality check team members work by reviewing metrics recorded calls ticketing system coordination alarm response and device programming.

The AWS PSOC Lead will ensure all technicians are aware of and properly adhere to procedures Service Level Agreements and will lead on-the-job training. Using proprietary and commercially available sources of information and software you will monitor risks that could negatively affect AWS sites including human security threats weather natural and man-made disasters and political unrest. This role will also monitor internal and external systems to identify assess and manage communications to team members regional leaders affected organisations (external or internal) and stakeholders throughout the incident life-cycle.

You must have a proven record of effective leadership capabilities be innovative and creative when working to solve problems and demonstrate good judgment while under pressure. You should also be able to operate autonomously use discretion when dealing with sensitive information and apply sound business principles and data analysis to identify problems and initiate actions to address them. Along with direct shift responsibilities the AWS PSOC Lead will coordinate and train all team members to ensure the AWS PSOC is functionally staffed at all times.

The AWS PSOC is a 24/7 operation and shift work will be required.

About the team
About the team
Here at AWS we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups reaching 40000 employees in over 190 chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.

Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.

Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: Experience in security operations in a leadership role
- Several years in a leadership role. Multiple years of experience working with access control or physical access management systems (ex: Lenel Multi-Max C-Cure Honeywell etc.)
- Bachelors Degree in a related subject (Communications Criminal Justice Political Science etc.) or an equivalent combination of education and experience sufficient to perform the essential functions of the job

- Experience that includes strong analytical skills attention to detail and effective communication abilities or experience with automation and any version control tools and experience in deploying identity and access management systems
- Experience using strong customer service communication and interpersonal skills
- Experience in workplace violence emergency response crisis management and business continuity practices
- Project management skills and ability to demonstrate proficiency at using MS SharePoint and MS Office software suite. Willingness to be active in the training coaching and development the team. Ability to deep dive issues and maintain customer focus. ASIS CPP/PSP ISMI CSMP or equivalent certification

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.