Program Manager AI Enablement

Finance Operations is seeking a strategic L6 Program Manager to lead AI Enablement across FinOps Support Centers (SCs). This role will design and implement frameworks that democratize AI capabilities enabling teams to leverage AI to drive operational excellence through intelligent automation. This role requires a strategic leader who can balance executive stakeholder management with cross-functional coordination change management expertise with technical fluency and strategic thinking with pragmatic execution.

You will build the capability development programs enablement frameworks and partnership mechanisms that transform FinOps SC employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge. This includes creating structured learning pathways that enable employees to graduate from foundational AI skills to active problem-solving facilitating partnerships with Tech teams to scale prototypes into production solutions and measuring success by how many employees are actively solving business problems with AInot just completing training.


Key job responsibilities
Strategy & Execution
Translate the AI Enablement vision into executable roadmaps aligning initiatives with FinOps goals and strategic priorities across all functions
Capability Development & AI Builder Enablement
Design and execute programs that transform FinOps SC employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge
Build scalable playbooks role-based pathways (AI Explorer Practitioner Champion) and office hours to support employees at varying levels of AI proficiency
Drive adoption of AI tools through internal communications workshops and an AI Champions network to foster a culture of AI-first thinking and active problem-solving
Governance & Partnerships
Collaborate with Legal Security and FORGE teams to operationalize Responsible AI standards and ensure all tools meet security and data privacy requirements
Partner with Tech teams and other stakeholders to facilitate partnerships scale prototypes into production solutions and integrate AI into existing workflows
Use Case Development & Scaling
Enable employees to identify high-impact use cases build proof-of-concepts and articulate business value to Tech teams for scaling
Create frameworks that help program graduates partner effectively with FinAuto and FinTech to scale employee-built prototypes into production solutions
Measurement & Impact
Define and track KPIs for AI adoption (training completion active tool usage prototypes developed solutions scaled) productivity gains and ROI to provide transparency to senior leadership
Conduct impact assessments that quantify business outcomes from employee-built AI solutions including productivity gains quality improvements and cost savings
Continuous Improvement & Community
Facilitate peer learning through AI Champions showcases monthly sessions AMAs and community forums that accelerate adoption and innovation
Establish mechanisms that capture learnings from frontline teams and inform continuous program improvement ensuring enablement remains relevant and effective


- Experience with AI/ML technologies
- 12 years of professional experience with 7 years in program management organizational transformation or change management roles
- Proven track record leading org-wide initiatives across multiple functions or business units that delivered measurable business impact
- Demonstrated success managing complex stakeholder relationships across levels and influencing without direct authority
- Strong proficiency with data analysis business case development and ROI modeling
- Background in finance operations shared services or similar operational environments preferred

- Experience working with global cross-functional teams
- Experience in managing finance operations for accounts payable accounts receivable or payroll
- MBA or advanced degree in Business Accounting Technology or related field
- Certification in change management (Prosci ADKAR) or project management (PMP Agile)
- Track record of building programs from zero to scale in high-ambiguity environments
- Experience building strategic partnerships with technology teams and navigating complex organizational ecosystems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.