Northern Europe Customer Proximity Specialist

Be part of something big

We are Pernod Ricard a leading company in the global spirits industry with over 19000 employees globally. We own 16 of the worlds top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries including: Absolut vodka Ballantines Chivas Regal Royal Salute and The Glenlivet Scotch whiskies Jameson Irish whiskey Martell cognac Havana Club rum Beefeater Malfy and Monkey 47 gins Malibu liqueur Mumm and Perrier-Jouët champagnes.

Here in the UK

In the UK Pernod Ricard is made up of 4 businesses:

Pernod Ricard UK which markets sells and distributes our products in the UK market

Chivas Brothers the largest brand company in the Group responsible for the production and management of our award-winning Scotch whisky portfolio

Pernod Ricard Global Travel Retail the global and EMEA home of the groups duty free air travel and cruises business.

The Absolut Group the brand owner of our global white spirits portfolio whose Gin brand unit and Business Acceleration team sit in London.

We are an organisation of 2000 employees in the UK headquartered in London in a brand-new office designed with sustainability conviviality and collaboration in mind. We also have offices in Scotland and various distilleries and production sites across the UK from Plymouth to London to Speyside.

The Tech Team

Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives and your contributions will play a direct role in shaping the path of our cutting-edge products.

As a key player in our agile setup you will have the opportunity to enhance efficiency foster creativity and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement ensuring we stay at the forefront of global technology advancements.

The role

The Customer & Channel Proximity Specialist will act as a liaison between the technical product teams and the commercial departments ensuring that tech solutions are effectively meeting the business needs supporting the use of current systems and guiding the transition to new global solutions within the North/Centre/Eastern Europe Management Entity.

Your unique contribution

The Customer Proximity Specialist for North/Centre/Eastern Europe Management Entity will have a multifaceted role that bridges the gap between product team and Pernod Ricard affiliates focusing mainly on the Commercial / Revenue growth Management (RGM) tools & processes. You are responsible to gather and understand requirements from the affiliates in the management entities ensuring that the tech team is aware of important business needs. As an important part of the proximity team you will become a key point for global tech teams to discuss and negotiate new business demands. While also seeking to find synergies with other regions. Key contributor to global product rollouts partnering with the Project Manager and stakeholders to drive change management and UAT ensuring new technology meets customer needs without impacting existing upstream or downstream systems. Lead delivery of projects and enhancements for legacy applications when no global solution exists to meet business needs. Lead regular checkins with key stakeholders and product owners to gather feedback and manage user adoption of global solutions postrollout A key member of the C3 Proximity team you will work with and align with other domain Proximity Specialists in the team to ensure a consistent approach across different areas.

Your blend of talent

Influence & Leadership being able to bring business and tech stakeholders together to find the correct decisions. Cross-functional awareness understanding how processes systems and teams interlock so you can identify where breakdowns occur. Problem solving investigating process gaps inefficiencies or unclear ownership and driving them to resolution. Communication making sure everyone understands their role their authority and their limits.

Who youll be working with

Reporting to Domain Proximity Lead Affiliate stakeholders of all seniority levels Key Tech product stakeholder.

Our mix of benefits

For your health we offer private medical insurance income protection and a comprehensive Employee Assistance Programme. Our lifestyle benefits include 28 days annual holiday your employee pension share incentive plan season ticket loans payroll giving and more! You can access lots of gifts & discounts including an allowance each year to spend on our brands in our staff shop and employee discounts from a range of high street retailers. We have regular events in our very own office bar employee-run networks a culture of flexibility and trust and a variety of tools and resources to help you focus on your wellbeing and mental fitness.

Conviviality: the Pernod Ricard Way

We have our own way of doing things. We call it conviviality! Its our way of being and something unique you feel and experience when working for Pernod Ricard. Were committed to conviviality and with this youll be Proud to Belong to our Pernod Ricard family. Youll be Empowered to Perform supported to succeed and acknowledged for the value you bring. We combine all this with our Commitment to Care: we are unlocking the magic of human connection to transform our industry and make a positive impact on the world though our strong focus on sustainability and responsibility.

Were committed to diversity and inclusion

People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as Créateurs de Convivialité. We promote diversity and inclusion throughout our business and supply our teams we proactively foster a diverse work force and an inclusive culture an environment where we can truly be ourselves.

We will assess your application for this role based on your skills experiences and achievements not your gender age ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish. Similarly if you would like to discuss opportunities for flexible working or require accommodations or support to complete our application process please let us know.

Responsible drinking

As Créateurs de convivialité we want to turn social interactions into genuine and friendly experiences of sharing and our culture we want to create diverse teams in which our differences contribute to our success. Therefore all are welcome at Pernod Ricard regardless of your religious beliefs or personal choices on the consumption of our business we work together with industry members civil society governments local authorities and UN bodies to promote responsible drinking.

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