Customer Service & Operations Customer Relations Advisor CR1

At Parkdean Resorts our guests are at the heart of everything we do - and our Customer Support Advisors play a vital role in ensuring every experience is a great one. Were looking for a confident knowledgeable and people-focused professional to join our team and act as a trusted link between our customers park teams and senior this advisory role youll bring sound judgement strong relationship-building skills and the ability to navigate complex or sensitive situations with professionalism and care. Youll help ensure our complaint-handling processes are clear consistent and aligned with both regulatory standards and our commitment to exceptional you will be a key point of contact for daily customer communications ensuring responses follow agreed service levels policies and best and maintain strong relationships across customers park teams managers and wider business cases from start to finish providing timely updates and clear initial investigations into customer issues and present findings to support informed customer feedback and complaints through our designated systems using good judgement when escalating high standards of accuracy while managing a varied and fast-paced confidently under pressure using sound judgement and maintaining a calm customer-first closely with key third-party partners such as Hoseasons ABTOT FCA and with the timely investigation and closure of compliance legal FCA and DPArelated driven goaloriented and committed to delivering great outcomes.A natural problem-solver with a solutions-focused innovative and customer focus with a commitment to high service excellent communicator both verbally and in adaptable and confident working with others.A supportive team player with plenty of energy and why Parkdean ResortsWell besides the one-of-a-kind team culture stunning locations across the UK and the chance to work with the UKs largest holiday park organisation we can offer:The chance to develop your skills and boost your career across our 65 parks weve got your back when it comes to training!Youre never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.A team member discount of 30% available on everything from fabulous food to delicious drinks and even our fun leisure awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms weve got deals on lots of brands just for want to be a force for good and caring for our parks people and planet is a natural component of the way we do business. We celebrate our people communities and natural environment enabling us to enhance the amazing memories we create for many years to we the right fit for you At Parkdean Resorts every park is a place to start something great; a place where you can develop your skills take on new challenges and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - its understanding the value of every moment. Because its not just what we do its who we are. Join a team that puts heart into every holiday. Be the Heart of the Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process please contact Holly at