Guest Services Attendant

Join the team at Lake Hope Dining Lodge & Cabins as a Guest Services Attendant inMcArthur this role you will be the face of our hospitality ensuring that every guest experiences a warm welcome and exceptional service during their stay. You will assist guests with check-ins and check-outs provide information about our facilities and local attractions and address any needs or concerns to create a memorable and comfortable visit.

This position will work either 7am - 3pm or 3pm - 11pm (or similar) including weekends and holidays.

Pay rate is $14.00/hour.

Benefits

• Opportunity to work in a beautiful setting at Lake Hope Dining Lodge & Cabins
• Collaborative and supportive work environment
• Room for growth and professional development
• Full time positions are eligible for a full benefit package after 60 days
• PTO after 1 year
• Holiday Pay (including your birthday!)
• 401(k) Retirement Savings Plan
• Room food & retail discounts

Responsibilities

• Acknowledge and greet all guests as they approach the front desk.
• Make reservations in Stay N Touch for guests that walk in or call in to reserve a cabin.
• Check guests in and out using Stay N Touch make keys for guest and process payment/billing in a prompt efficient manner.
• Handle cash in a responsible manner ensuring that cash drawer is always secured and the proper cash amount is dropped into the bank safe.
• Answer all incoming calls and assists or transfers calls as deemed necessary.
• Checks out all keys for various outlets of the lodge.
• Maintains the Retail area by ensuring it is clean & stocked appropriately.
• Processes transactions for Retail using Silverware.
• Use problem-solving skills to professionally handle any guest issue question or concern.
• Use discretion with the information privy to and discuss only as needed with the manager supervisor or GM when there are concerns.
• In the event of an emergency contacts the Rangers Sheriff EMS or other fire & life safety agencies.
• Responsible for changes to cabin status; i.e. room changes early departures late checkouts and stayovers.
• Respond to or channel any guest requests/complaints to the department or proper manager.
• Complete daily duties as outlined on Shift Checklist.
• Post guest and master account charges into computer.
• Other duties as assigned

Requirements

• Basic education at High-School level or equivalent.
• Basic reading & writing skills
• Communication skills
• Basic math skills
• Ability to multi-task and work under pressure
• Ability to work any shift weekends and holidays.
• Must be able to stand and walk for long periods of time.
• Basic computer knowledge using a Windows environment.
• Previously demonstrated cash handling and/or customer service experience
• Must be a friendly outgoing people person with a good attitude and professionalism.
• Previous experience working with the public in a service provider industry preferred.
• Must have sufficient mobility to perform assigned tasks within service time frames established by the company.
• Must be able to perform tasks in a safe manner and adhere to company policy.

About the Company

Lake Hope Dining Lodge & Cabins is a premier dining destination located in McArthur OH known for its scenic views and warm hospitality. We pride ourselves on providing guests with delicious food made from fresh ingredients in a welcoming and comfortable atmosphere. Join our team and be part of a community that values quality service and the natural beauty of Lake Hope.