Solutions Engineer

About Us

Gumloop is the AI automation platform for the enterprise. We give teams the power to easily build and deploy AI agents in Slack Microsoft Teams or standalone that automate real work across hundreds of integrations with no engineering background required. The platform has three pillars:

1. Agents Conversational AI assistants that use tools (integrations workflows code sandbox MCP servers) to accomplish open-ended tasks. Unlike workflows that follow fixed paths agents decide which tools to use and when adapting based on context. Users configure agents with a system prompt a model and a set of tools. Agents can be deployed to a chat UI Slack or Microsoft Teams and can run autonomously via scheduled or event-based triggers.

2. Workflows Visual drag-and-drop automations composed of connected nodes on a canvas. Each node is a discrete operation (call an API run AI read a spreadsheet send an email). Workflows are deterministic and repeatable. They can be triggered manually on a schedule via webhook or by external events (new email Slack message etc.). Workflows can also be attached to agents as callable tools the agent orchestrates the workflow executes.

3. Gumstack Enterprise-grade MCP hosting observability and AI governance. Organizations provision managed MCP servers control which AI models are available audit every tool call and enforce security policies across all agents and workflows.

Were moving fast. Teams at Gusto Ramp Shopify Samsara Instacart and Opendoor are already building and deploying AI agents on Gumloop to automate real work across their organizations. Thats not a demo. Thats production.

Weve raised $70M from Benchmark First Round Capital Y Combinator Nexus Ventures Shopify Ventures BoxGroup and The Cannon Project to build a world class team.

Role Overview

As a Solutions Engineer at Gumloop youll work directly with customers to turn their highest-value automation opportunities into production reality on our platform. Youll lead pilots and initial onboarding for new customers partner with account teams to drive adoption and expansion and serve as the technical authority from first conversation through scale. This is a hands-on full-lifecycle role you own outcomes not just demos.

What Youll Do

• Lead pilots and initial onboarding for new enterprise customers end-to-end

• Scope build and deploy solutions on the Gumloop platform that customers can own and extend

• Partner with account teams to drive adoption and expansion within existing accounts

• Serve as the technical authority throughout the full customer lifecycle

• Bridge the gap between customers and our product and engineering teams

What You Bring

• Technical background comfortable building and configuring software solutions independently

• Strong customer-facing communication skills you translate technical complexity into business value

• Experience in solutions engineering implementation or technical consulting

• Comfort working in a fast-moving startup environment where the playbook is still being written

Bonus

• Experience with automation tools AI products or enterprise SaaS platforms

• Background in software engineering or technical product management

• Familiarity with enterprise security and compliance concerns (SOC 2 SSO/SCIM VPC deployments).

Benefits

• Highly competitive salary and meaningful equity

• Generous paid time off: 24 days for SF employees and 20 days globally use them as you need

• $350/month wellness benefit to spend on gym spa equipment or whatever keeps you at your best

• 15 days of temporary remote work flexibility per year

• 401k match up to 6%

Required Experience:

IC