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REPORTING TO

Regional Account Director APAC

POSITION GOALS

The Sub-Regional Account Lead will be the single point of contact for Microsoft Account in Japan dedicated to ensuring a high level of client interface and develop excellent client relationships.

The role is responsible for managing all aspects of the facilities management service delivery system on the clients facilities; primarily Account/Asset and Operations this capacity the Lead is accountable for the achievement of the Account Plan and all key performance indicators including responsibility for managing the capital and operation expense budgets short mid and long-term regional projects operations and maintenance interface with senior managers of the clients Real Estate Portfolio/Facility team and business units coordination with other key managers within the clients alliance/partnership organizations and customer satisfaction.

DUTIES & RESPONSIBILITIES

• Provide leadership to the Integrated Facilities Management team at the client site(s)
• Shall be the single point of contact for the Integrated Facilities Management team of the account
• Through consultation and collaboration with all functional managers to oversee the operations staffing performance and development of the Integrated Facilities Management service delivery staff
• Ensure high level of client satisfaction with the clients Real Estate Portfolio team through seamless interfacing
• Demonstrate consistent and strong leadership responsiveness and creativity in managing the account
• Full understanding of the contract while developing client specific processes/procedures in consultation with functional managers and ensure implementation regular review and compliance of these processes
• Oversee the planning management and reviews of the approved capital and expense budgets
• Support the Client in the implementation of short and long-term projects on their facilities
• Develop and implement the annual account plan; accomplish key performance indicators as agreed between client/integrator/JLL
• Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the client
• Coordinate discussions with each direct report regarding goal setting performance reviews and career/personal development planning and compensation/benefits
• Ensure compliance with JLL minimum audit standards
• Ownership for best practices sharing and teams contribution to Continuous Improvement Work Group (CIWG)

KEY PERFORMANCE

MEASURES

• Client Satisfaction
• High level of communication within the organization and with the client
• Continuous improvement in the following
  • Staff morale and satisfaction
  • Client satisfaction
• Improvement and savings initiatives for the client
• Identification of business opportunities for JLL within the clients facilities
• Ensure the KPI targets for the account are met

GENERAL REQUIREMENTS

• A university degree or professional qualification in real estate facility management or hospitality management
• Above 10 years of practical experience in property or facility management
• Ability to think laterally and deliver innovative solutions
• Strong leadership people and communication skills
• Excellent command of spoken and written English

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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For additional details please see our career site pages for each country.

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