Pricing Analyst

Were looking for a Pricing Analyst to support pricing and cost modelling for our Customer Experience (CX) services across onshore and offshore delivery.

This is a handson technical pricing role focused on pricing accuracy cost modelling and margin integrity. Youll work closely with Finance Operations and Commercial teams to support new deals renewals and repricing activity through robust wellreasoned pricing outputs.

This is not a sales or negotiation role but it does require strong commercial awareness and the ability to clearly explain pricing logic and assumptions to internal stakeholders.

What youll be responsible for

• Building and maintaining detailed CX pricing models across voice nonvoice blended and outcomebased services
• Translating operational assumptions into unitbased pricing (hourly FTE and transactionbased)
• Maintaining core cost assumptions including wages and statutory oncosts shrinkage utilisation productivity spans and layers shift loadings overtime weekends and public holidays
• Supporting rate cards and pricing frameworks for Australian and offshore CX delivery
• Preparing dealspecific pricing models for bids tenders proposals and repricing activity
• Performing sensitivity analysis on volumes rampups and productivity assumptions
• Clearly documenting pricing logic assumptions and margin outcomes for internal approval
• Validating pricing models for accuracy completeness and consistency
• Maintaining pricing documentation assumption libraries and version control
• Supporting postimplementation reviews by comparing priced assumptions to actual outcomes
• Partnering with Operations WFM HR and Finance to source accurate cost inputs
• Responding to internal queries on pricing logic and assumptions

What were looking for

• 57 years experience in pricing cost modelling or commercial finance ideally within a CX or BPO environment
• Strong understanding of offshore CX cost structures particularly contact centre delivery
• Advanced Excel and financial modelling capability
• High attention to detail and numerical accuracy
• Ability to clearly explain pricing logic to nonfinance stakeholders
• Strong analytical and structured problemsolving skills
• Experience managing multiple pricing requests under tight timelines
• Exposure to BI tools such as Power BI or Tableau is desirable but not essential.

Why join us

• Handson pricing role with meaningful commercial impact
• Exposure to onshore and offshore CX delivery models
• Collaborative environment working closely with operations and finance
• Opportunity to deepen technical pricing and modelling expertise

Ready to apply

If youre a detaildriven pricing professional who enjoys building robust models and supporting commercial decisions through sound analysis wed love to hear from you.