Operational Resilience Analyst (BCM) Canada

The Canada Operations 1st Line Risk and Controls team is seeking an experienced highly capable individual to join the team as BC Coordinator BCM Operational Resilience. This role supports Canada Operations by facilitating day to day execution of the Business Continuity Management (BCM) lifecycle including hands on development testing review and maintenance of Business Impact Analyses (BIAs) Business Continuity Plans (BCPs) and related BCM artifacts. The successful candidate will operate independently with minimal oversight applying strong practical experience across BIA and BCP development BCM testing and lifecycle maintenance.

This role plays a critical part in supporting the execution and adoption of Manulifes enhanced BCM Standard and OSFI E 21 Operational Resilience expectations. Success in the role will require strong facilitation analytical thinking and communication skills as well as the ability to translate BCM standards and recovery concepts into practical executable plans for non-technical audiences across Canada Segment.

Position Responsibilities:

• Facilitate daytoday BCM activities for assigned Operations processes in support of Business Continuity Plan and Process Owners.

• Develop review and update BIAs to accurately reflect process criticality impacts dependencies and recovery requirements.

• Develop review and maintain BCPs aligned to BIAs including documented contingency and recovery strategies roles and communications.

• Lead BCM testing activities for assigned processes including Simulations Tabletop Alternate Site and Notification exercises.

• Plan coordinate and facilitate testing execution including participant readiness exercise logistics and completion of required testing objectives.

• Analyze testing results and ensure BCPs are updated to reflect lessons learned identified gaps and validated recovery assumptions.

• Maintain complete accurate and current BCM artifacts and testing evidence in the GRC system of record ensuring records remain auditready and retrievable.

• Execute required approval actions for BIAs BCPs and testing evidence.

• Provide practical guidance and coaching to Plan and Process Owners on BCM requirements timelines and expectations including adoption of enhanced Manulife BCM Standard requirements.

• Monitor trigger events and coordinate required BIA/BCP updates within prescribed timelines.

• Act as a subject matter resource for BCM processes tools and standards.

Required Qualifications:

• Bachelors degree in business or equivalent experience and or industry certification in operational risk or resilience.

• 35 years of related experience with strong knowledge of business processes dependencies and operational risk concepts.

• Strong analytical and problemsolving skills with the ability to interpret complex operational and recovery information.

• Excellent written and verbal communication skills including facilitation of workshops and exercises and the ability to tailor messaging to different audiences.

• Strong stakeholder management skills with the ability to influence without authority and work effectively across multiple teams.

• Proven ability to work independently manage a portfolio of BCM activities and prioritize competing deadlines.

• Ability to lead structured activities and exercises including timebound and participantdependent testing scenarios.

• Strong documentation discipline with attention to detail and accuracy in maintaining BCM artifacts and evidence.

• Ability to translate standards and requirements into practical executable steps for business partners.

• Comfort working with ambiguity and exercising judgement within established policies and governance frameworks

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .