IT Engineer

About Float

Float is on a mission to simplify finance for Canadian businesses empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform Float enables businesses to streamline financial operations and optimize cash flow so they can focus on what matters most: growth.

As one of Canadas fastest growing companies and top-rated startups in 2024 and 2023 Float is customer-obsessed passionate and entrepreneurial with a team that includes leaders from Uber Shopify Top Hat TouchBistro Bill Stripe and Ada.

At Float everyone is an owner bringing their unique perspective to our team and product. Your voice is important and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.

Our Product

Float is Canadas complete business finance platform combining modern financial services and software to help businesses spend save and grow. Trusted by 5000 Canadian companies Float provides high-limit corporate cards automated expense management next-day bill payments high-yield accounts and fast friendly supportall built in Canada for Canada. Float is backed by world-class venture and fintech investors including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures partners behind our $70 million Series B raise.

Our team is a collection of ambitious collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And were looking for bold innovators to help shape the future of business finance in Canada.

AI Use in Our Hiring Process

We use technology including artificial intelligence (AI) to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications and AI-generated interview notes guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.

About the Role

Were looking for an IT Engineer to join Float and own the internal systems workflows and support operations that keep our teams moving. This role is critical to how Float scales: youll support the day-to-day technology experience our employees rely on while also building the processes automations and systems foundations that reduce manual work and improve reliability over time.

This is not a pure help desk seat. Youll be hands-on in employee support Mac administration SaaS tooling onboarding and offboarding and access managementbut your success will come from how effectively you turn recurring operational work into documented scalable increasingly automated systems. Youll play a key role in helping Float mature its IT function over the next 12 months especially across workflow automation process standardization and internal systems quality.

What Youll Do

• Own employee onboarding and offboarding workflows across key systems with a strong bias toward end-to-end automation and operational reliability

• Administer and improve Floats core internal tooling including identity productivity MDM collaboration and access systems

• Provide onsite and remote support for Mac hardware software office systems and employee productivity issues

• Build and maintain practical automations that reduce manual work improve consistency and help the IT function scale

• Partner closely with teams like People and Recruiting to design clear durable support and provisioning processes

• Document business-critical IT workflows so they are repeatable understandable and not dependent on tribal knowledge

• Support office technology WiFi and AV systems to ensure a reliable in-office experience

• Collaborate with security and risk partners to strengthen endpoint hygiene access controls and operational compliance

About You

Heres what sets you up for success at Float:

• You Put Customers First Always. You care deeply about the employee experience and understand that internal systems quality affects how well the whole business performs.

• You Act Like an Owner. You do not wait to be told every next step. You take responsibility for outcomes build structure where it is missing and move work forward with good judgment.

• You Think Big and Move Fast. You can handle urgent support needs but you also look for root causes recurring patterns and opportunities to automate or redesign how work gets done.

• You Constantly Learn and Grow. You are curious adaptable and eager to learn new systems tools and ways of workingincluding AI-enabled workflows that create real leverage.

• You Raise the Bar. You care about clarity operational quality and building processes that scale. You do not settle for recurring chaos when a better system can be built.

• You Win as a Team. You communicate clearly with technical and non-technical stakeholders alike build trust across functions and make it easier for others to do great work.

Youll likely thrive here if you enjoy turning messy operational realities into cleaner systems balancing immediate support with longer-term improvement and working in an environment where ownership and adaptability matter more than hand-holding.

What Youll Bring

• Years of experience. 5 years in IT support systems administration or internal IT engineering roles ideally in fast-moving environments where you had meaningful ownership

• Automation and scripting depth. Hands-on experience using scripting or programming languages such as Python to automate internal workflows and reduce manual operational work

• Internal systems range. Strong experience with tools like Google Workspace Okta MDM platforms collaboration tools and access management systems

• Endpoint and office support. Solid hands-on experience supporting Apple hardware employee productivity tooling WiFi and office technology environments

• Process and systems thinking. A track record of documenting standardizing and improving business-critical internal workflows like onboarding offboarding and provisioning

• Judgment and communication. Strong stakeholder communication skills with the ability to explain technical issues trade-offs and risks in simple practical language

• AI-enabled working style. Credible examples of using AI in real workflows to improve speed clarity troubleshooting or automation outcomes

This may not be the role for you if...

• You prefer highly defined tasks and close day-to-day direction over independent ownership

• You enjoy reactive support work but not building systems documentation or automation to reduce it

• You are not comfortable working in a hybrid Toronto-based role with regular in-office support expectations

• You struggle to communicate clearly with non-technical stakeholders or to influence cross-functional process changes

• You are uncomfortable with ambiguity changing priorities or wearing multiple hats in a lean environment

• You view AI as optional theoretical or not relevant to how modern internal operations should work

Why You Should Join

• Work at one of Canadas fastest-growing fintech companies

• Make a real impact in a high-autonomy high-growth role

• Collaborate with an ambitious and supportive team

• Competitive compensation equity options and benefits

• Hybrid work model we are based in Toronto with in-office days for connection and collaboration

• Enjoy catered team lunches every Tuesday Wednesday and Thursday

• Bring your pup to our dog-friendly office

• Thrive in a high-trust high-performance culture where your work truly matters

In Short

At Float youll thrive if youre bold curious and eager to make a real impact. Were building something specialand having a lot of fun along the way. If youre excited to build grow and win together wed love to meet you.

Were committed to building a workplace thats welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float just let us know! You can reach out to Vic () and well work with you to make sure you have what you need to succeed.

Required Experience:

IC