Reception Apprentice

EOE/AA/Disabled/Veterans

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026 AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.

As a Reception Apprentice with Hilton you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed just a passion for Guest Service!

Benefits and Pay

12.71 per hour

Travel and food discounts: 100 discountedhotel nights per year plus 50% off Food & Beverage (subject to individual outlets)

Free meals on duty

Holiday: 28 days including bank holidays (increasing yearly)

Pension scheme

High street discounts: with Perks at Work

Grow your career and Personal Development: programmes designed to support your career

24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub

Dedicated 1-2-1 support throughout your apprenticeship

What will I be doing

An apprentice will be required to undertake all reasonable duties as assigned by your head of department. Specifically you will be responsible for performing the following tasks to the highest standards:

Work within the Front Office Department

Contribute to an overall exceptional guest experience from check-in through check-out

Telephone handling

Cash and Payment handling

Comply with Health and Safety and Food Hygiene regulations

Complete all aspects of the apprenticeship programme

Work a variety of shifts including early mornings evenings and weekends

What are the desired skills

To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

Pass the eligibility screening criteria for apprenticeship funding

Positive attitude

Good communication skills

Committed to delivering a high level of customer service

Ability to work on your own or in teams

The ability to deal with enquiries in a professional and polite manner

What are the desired personal qualities

A passion for hospitality and guest service

Willingness to learn

The ability to stay calm under pressure

Excellent grooming standards

Ability to work in a fast-paced environment

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company

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