Head of Marketplace Integrity

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust and its all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers Find your next role at our Berlin HQ or one of our local offices around the globe from New York to Bangkok. Head to take the first step.

Team mission

Head of Marketplace Integrity

As the Head of Marketplace Integrity you will establish and lead a new pillar within the Care department dedicated to preventing fraud abuse and platform exploitation. Youll own proactive detection rapid response and cross-functional initiatives to protect trust fairness within our marketplace for our travelers suppliers and partners and financial/reputational health at GetYourGuide.

Your mission

1. Strategy & Ownership

• Build and scale a centralized Marketplace Integrity function handling all fraud abuse and trust issues across the marketplace.
• Act as the single point of contact for all marketplace integrity topics across the company; set clear vision priorities and KPIs and targets.
• Surface and size new abuse vectors and drive prioritization with Product Tech Business leveraging the support of exec sponsors.

2. Operational Excellence & Collaboration

• Oversee operational ticket review tactical analysis (pattern detection dashboards) and incident response.
• Partner cross-functionally (Product Legal Policy Data) to deliver fixes for abuse and fraud root causes.
• Lead quarterly Fraud & Abuse Round Table and ensure seamless process reporting and knowledge sharing.
• Act as the knowledge hub for best practices on fraud and abuse prevention across GetYourGuide

3. Team Leadership & Innovation

• Recruit develop and lead high-performing teams (this role is comprised of 3 functional teams: 1/Fraud 2/Marketplace Abuse 3/Trust & Safety). You lead leaders by coaching developing managers and setting a high performance bar
• Foster a culture of vigilance data-driven problem-solving and continuous improvement.
• Champion the adoption of new tools/tech (AI monitoring) to stay ahead of evolving threats.

Your toolkit

• 8 years in marketplace integrity trust & safety or fraud roles; experienced in leading multidisciplinary teams.
• Strong knowledge of AI tools used for detection and prevention of fraud/abuse; up to date with emerging AI-driven threats and countermeasures.
• Demonstrated ability to identify new marketplace risksespecially those accelerated by automation and generative AI.
• Deep analytical skills data-driven thinker comfortable leveraging advanced technologies and dashboards to surface trends. Ability to conduct adhoc analysis as needed.
• Proven collaborator able to influence across executive and technical teams in a complex evolving environment.
• Skilled at balancing urgent operations with long-term strategic initiatives that protect both customer experience and marketplace health.
• Strong communicator - able to translate complex risk/AI topics into clear narratives.
• Fluent in English both written and spoken.

How well make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon Tue Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you your friends and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture check out how we hire and life at GetYourGuide. If you have any further questions please dont hesitate to get in touch at .

Were an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age gender identity ethnicity sexual orientation disability status or religion. Please refrain from including your picture and age with your application.

#LI-Hybrid