Expat Specialist Viking Travel Care Spain

Viking Travel Care is looking to recruit an experienced Expat Specialist to strengthen our Expat team team. This role is ideal for a professional with a strong background in travel assistance and insurance combined with a proactive and structured approach to operations coordination and team support.

In this position you will play a key role in both operational and administrative tasks while acting as a central point of contact between internal teams insurance providers and external partners.

Key Responsibilities

• Act as the main point of contact with insurance companies and external partners

• Participate actively in case handling of expat-related cases and support efficient resolution

• Handle and respond to customer complaints in a professional and solution-oriented manner

• Support onboarding and offboarding processes (welcome letters insurance cards documentation etc.)

• Ensure efficient workflow across shifts including calls tasks and case handling

• Participate in the implementation of new clients and continuous improvement of daily operations

• Support Team Leaders with training and development of the expat team

• Take responsibility for administrative coordination within the expat function

• Drive knowledge sharing and training within the expat team

Qualifications

• Minimum 2 years of experience in travel insurance assistance or similar field

• Experience working with insurance companies and expat customers

• Strong understanding of travel assistance case handling

• Experience in training coaching or supporting team members

• Excellent administrative and organizational skills

• Fluent in English (written and spoken); Nordic languages are a strong advantage

• Strong IT skills and ability to quickly adapt to new systems

Who You Are

• Structured proactive and solution-oriented

• Strong communicator with excellent interpersonal skills

• Able to prioritize and manage multiple tasks simultaneously

• Comfortable making decisions and providing feedback

• Service-minded with a genuine passion for helping people

• Flexible and able to thrive in a fast-paced international environment

• Resilient and able to handle pressure effectively

Workplace
This position is based in Torrevieja (Alicante) or Fuengirola (Málaga) - Spain

Working Hours
Primarily day shifts from Monday to Friday; however as a 24/7/365 operation flexibility is required.

We Offer

• Competitive salary

• A positive and social working environment

• Modern office facilities

• Relocation package to support your move to Spain

Interested
Are you passionate about the insurance and travel assistance sector Do you enjoy working in an international environment and taking ownership of both people and processes

We would love to hear from you.
If you have any questions you are welcome to contact Cristina Blanco Operations Manager

Tel.: 34 or e-mail: