Service Leader F&B(ADD)

Shangri-La Jinan

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific North America the Middle East and Europe.

To treat a stranger as one of our own characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered but what makes each stay truly memorable is something even more exquisite and rare - Shangri-Las special kind of hospitality. Hospitality from the heart.

Located within Jinans central business district the 20-storey Shangri-La Hotel Jinan is part of a multi-use complex that will feature an office tower and shopping mall offering guests refreshing and redefined experiences for work and life. Beyond the hotel guests can explore Jinans natural beauty which has earned the city the reputation of a Spring City. With no less than 72 artesian springs Baotu Spring is revered as the Number One Spring under the Heaven and a short walk from Shangri-La Hotel Jinan.

We are looking for a Service Leader - F&B (ADD)

As a Service Leader - F&B (ADD) we rely on you to

• Establish effective communication with Associates to gain their trust and respect through his/her hard work.
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Train maintain and enforce all Service Standards.

We are looking for someone who:

• Enjoys being creative.

• Has good organizational skills.

• Minimum 2 years working experience hotel operations.

• Good problem solving and interpersonal skills are a must.

• Food service permit or valid health/food handler cardas required by local government.

• Rich restaurant knowledge and management skills

• Must understandADD service procedure and minimum standards.

• Enjoy being challenged.

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