Technical Support Engineer
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Job Summary
Description
In This Role Your Responsibilities Will Be:
- Provide technical support to customers across all escalation levels ensuring timely and effective issue resolution
- Enable customer success by delivering both presales support (such as quick consultations proofofconcepts and demonstrations) and postsales support remotely and onsite
- Investigate replicate and perform root cause analysis for customer issues delivering solutions within agreed service level agreements
- Educate and empower customers through technical training sessions and support engagements
- Guide customers through product onboarding application troubleshooting and ongoing solution maintenance
- Advocate for the customer experience by sharing insights and improvement opportunities with relevant internal teams
- Collaborate closely with NI Global Product R&D throughout the product lifecycle providing feedback on design reliability and usability
- Escalate complex technical challenges to appropriate internal teams while maintaining ownership of the customer relationship
- Capture document and share technical knowledge to promote customer selfservice and continuous improvement
- Create and maintain knowledge base content in alignment with KnowledgeCentered Service (KCS) practices
Who You Are:
You communicate clearly and confidently adapting technical concepts for audiences with diverse backgrounds and experience levels. You integrate information from multiple sources to diagnose issues identify root causes and develop practical forwardlooking solutions. You thrive in dynamic environments where priorities evolve and you remain curious about how engineers and scientists tackle complex challenges. You value collaboration and contribute positively to team success by sharing knowledge supporting peers and working toward common goals.
For This Role You Will Need:
- A bachelors or masters degree in a STEMrelated field (Science Technology Engineering or Mathematics)
- Handson experience with at least one of the following programming languages:
- LabVIEW
- C#
- C
- Python
- Foundational knowledge of electronic circuit design concepts and basic electronic instrumentation
- Strong teamwork and collaboration skills
- Willingness to engage directly with customers and provide handson technical support
- Ability and willingness to travel domestically or internationally as required
- Strong verbal written and interpersonal communication skills with fluency in English
Preferred Qualifications That Set You Apart:
- Experience with NI products or NI certifications
- Exposure to FPGA development and Verilog
Our Culture & Commitment to You:
At Emerson we are committed to creating a workplace where every individual feels valued respected and empowered to grow. We foster a culture of innovation collaboration and diverse perspectivesrecognizing that the best ideas come from inclusive teams working together. Through mentorship continuous learning and career development opportunities we support your professional growth and longterm success.
We also prioritize employee wellbeing by offering competitive benefits comprehensive medical coverage employee assistance programs recognition initiatives and active employee resource groups. Our flexible timeoff policies include paid parental leave vacation and holiday leaveso you can thrive both professionally and personally.
Required Experience:
IC
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
