Tech Support Senior Engineer
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Job Summary
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy infrastructure chemicals and minerals safely efficiently and more sustainably.
Were the first software business in the world to have our sustainability targets validated by the SBTi and weve been recognized for the transparency and ambition of our commitment to diversity equity and inclusion. Weve also recently been named as one of the worlds most innovative companies.
If youre a curious and collaborative person who wants to make a big impact through technology then we want to hear from you! Find out more at AVEVA Careers.
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Job Title:Tech Support Senior Engineer
Location: Shanghai or Beijing China
Employment Type: full-time
The job
As a senior technical support engineer specializing in marine outfitting you will provide full-cycle AVEVA Marine and E3D software technical support for shipyard and offshore customers. You will join an efficient customer-centric after-sales technical team to resolve core technical issues onsite and remotely ensure stable marine project delivery and help customers achieve digital design value.
Key responsibilities
- Focus on after-sales technical support for all Outfitting modules of AVEVA Marine and E3D covering full-process after-sales work including remote & on-site software commissioning fault troubleshooting and daily customer operation guidance.
- Solve various software technical problems encountered by customers in the integrated design of marine outfitting disciplines ensuring stable software operation and smooth project delivery.
- Communicate with customers to collect after-sales technical pain points and software usage challenges and deliver reasonable optimization suggestions to internal teams.
- Provide standardized after-sales software training and technical guidance to customers helping improve their overall software operation capabilities.
- Reproduce and analyze complex technical faults conduct root cause analysis and complete full issue closure in strict accordance with company after-sales procedures.
Essential requirements
- Solid professional knowledge of piping (PIPE) and extensive practical experience in shipyard piping production design with a good understanding of marine outfitting business workflows and industry design specifications.
- Proficient in AVEVA Marine / AVEVA E3D software with hands-on project experience in marine outfitting discipline applications.
- Customer-oriented mindset and strong problem-solving capabilities able to independently handle complex technical support scenarios for marine projects.
- Competent English reading writing and communication skills to support daily technical alignment and technical document delivery.
- Self-motivated and stress-resistant capable of efficiently coordinating and supporting multiple parallel projects.
Desired skills
- Impact: Capable of quickly responding to on-site technical emergencies delivering reliable solutions and ensuring zero delay for key project nodes.
- Aspiration: Keen to accumulate marine industry technical experience continuously improve professional capabilities and support high-quality delivery of complex marine projects.
- Curiosity: Good at exploring software hidden problems and industry design difficulties actively summarizing experience and optimizing support methods.
- Trust: Possess rigorous work attitude good team collaboration and customer communication skills and build long-term trusted partnership with customers.
Commercial at AVEVA
Our Commercial team comprised of over 2000 dedicated colleagues is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales support success managers and business operations everyone shares a common goal: to deeply understand our customers needs and deliver tailored solutions.
If youre passionate about driving growth tackling complex business challenges and fostering strong customer relationships youll find success and fulfilment in our Commercial team.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Required Experience:
Senior IC
About Company
At AVEVA, we work with you and harness the power of our ecosystem, to deliver solutions and expertise to optimize engineering, operations and performance.
