Customer Success Manager-SMB

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

Customer Success Manager-SMB

Role summary - We are looking for a customer-driven Customer Success Manager to support Payoneers growth in China. This role focuses on driving adoption and engagement of Payoneers global payment solutions among SMBs and professional will build and manage relationships with key customers industry influencers and early adopters to increase product usage customer value and market penetration helping Chinese businesses get paid globally in a fast secure and cost-effective way.

Location: Shanghai
On-site
Full-time

What youll do

• Oversee and manage existing client relationships and play an active role in developing and building long-term relationships with clients to identify business opportunities collaboratively develop value propositions that address client needs.
• Be proactive in strengthening existing relationships and creating new ones build solid engagements with clients develop comprehensive solutions to maximize retention up-selling and cross-selling.
• Maintain and exceed revenue and upselling targets from our direct business.
• Maintaining all information of customers activity within CRM platform.
• Build business success stories and case studies.
• Review and propose process improvement that drive client business and market penetration.

Who you are

• A bachelors degree preferably in business or communications
• Native Mandarin with high level of English communications
• 3 years of account management business development or other relevant experience
• 5 years of experience in selling complex solutions to corporate level clients
• Expertise in developing client relationships business cases financial analyses analyzing and forecasting the financial impact
• Ability to see the big picture understand the key drivers of the business and how they relate to each other to drive profitable growth
• Strong written and verbal communication skills
• Data oriented possesses a high level of attention to detail with strong analytical and business reasoning skills
• Ability to make decisions in a changing environment anticipate future needs and drive results.
• High level of organization and focus and ability to work under pressure

Not a must but a great advantage

• Experience using or a similar CRM system
• Experience in the Payments and Banking industry
• Experience with direct sales for small businesses engaged in cross-border trade
• Experience with digital marketing affiliate marketing social media
• Experience with data analytics & BI tools