Manager, IT Support Services & Security AgeCare

The Opportunity

AgeCare is seeking a strategic and experienced IT leader to serve as Manager IT Support Services & this role you will manage and develop IT teams oversee multi-site IT operations and drive technology initiatives that align with AgeCares organizational priorities. You will be responsible for guiding strategic projects ensuring secure and reliable IT systems and protecting the organizations digital assets systems and data from internal and external threats.

Reporting to the Director Strategy and Information Technology you will collaborate closely with executive leadership partners and vendors to shape IT strategy monitor performance and ensure successful delivery of IT projects and service excellence. This dual-focused role combines operational management of IT services with cybersecurity governance while fostering a culture of safety innovation and high-quality resident care.

This position offers a hybrid work arrangement.

What You Will Do

• Manage our outsourced Help Desk to deliver exceptional responsive service. Track SLAs monitor KPIs analyze trends and ensure end-user satisfaction across all AgeCare locations.

• Develop implement and refine IT Standard Operating Procedures (SOPs) to maintain consistency compliance and operational excellence.

• Coordinate vendor-led initiatives and ensure smooth delivery of system changes upgrades and support projects.

• Contribute to our evolving technology roadmap focusing on modernization security and a seamless user experience.

• Oversee both day-to-day IT operations and the security infrastructure protecting our digital assets from firewalls to endpoint protection.

• Manage IT support budgets assets and vendor contracts with a focus on value performance andsustainability.

• Promote systems and practices that enable secure high-quality care delivery for residents and staff alike. Security Governance & Cybersecurity Oversight

• Design and implement cybersecurity policies training and governance frameworks.

• Monitor network and endpoint activity in collaboration with SOC and managed service providers.

• Oversee contracted services (Fortinet Proofpoint Bitdefender etc.) to ensure strong defense and compliance.

• Conduct regular audits risk assessments and disaster recovery readiness exercises.

• Partner with internal leaders and external vendors to proactively identify and mitigate security risks.

What You Bring

• Progressive IT Experience 5 years of IT experience in multi-site organizations including at least 2 years in a leadership or management role. Experience in leading IT security functionality driving compliance with the NIST framework.

• Leadership & Strategic Oversight Demonstrated ability to manage teams guide strategic initiatives oversee projects and collaborate effectively with executive leadership.

• Education & Certification Bachelors degree in IT Computer Science or a related field (or equivalent combination of education and experience).

• People & Team Management Strong leadership team development and people management skills.

• Communication & Influence Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.

• Project & Time Management Proven ability to manage multiple projects organize priorities and meet deadlines.

• Analytical & Problem-Solving Skills Strong problem-solving analytical and evaluative abilities.

• Strategic Execution Ability to translate IT strategy into actionable plans and measurable results.

Technical Expertise In

IT Security NIST framework implementation. Windows 11 Microsoft Azure Microsoft 365 Active Directory & Group Policy Extreme Networks Ubiquiti ManageEngine Chrome Enterprise Proofpoint Fortinet BlackBerry UEM Ninja One Bitdefender PointClickCare Cyrebro SOC

Certifications (Preferred):

CompTIA Security CISSP ITIL Foundation Microsoft Certified: Azure Security Engineer Associate

What We Offer

• Competitive Pay & Benefits: Competitive salary with health benefits and paid time off.

• Career Growth: Opportunities for training education and advancement.

• Supportive Culture: A diverse and inclusive HR team.

• Meaningful Work: Your HR work supports staff wanting to bring their best selves to work and provide best care for the resident population we serve.

• Recognition: Your hard work is celebrated and rewarded.

About AgeCare

For over 25 years AgeCare has been dedicated to creating vibrant and supportive communities providing high-quality care and fostering meaningful connections. With over 50 communities across Alberta BC and Ontario we offer a comfortable home-like atmosphere where residents can age with dignity and respect. Guided by our values of trust quality respect and teamwork our compassionate and dedicated team is at the core of our success ensuring that residents enjoy a rich quality of life in an environment tailored to their needs.

Ready to Make a Difference
If youre passionate about delivering exceptional care and excited to join a compassionate dedicated team AgeCare is the place for you!

At AgeCare we value diversity and inclusion and encourage all qualified individuals to apply. We thank all applicants for their interest; however only those selected for an interview will be contacted.

Work Location: AgeCare Calgaryor Toronto

Address: 19655 Walden Blvd SE Calgary AB T2X 0N7
Employment Type: Regular Full Time- Hybrid

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If youre motivated by the privilege of serving our seniors with dignity respect and compassion come join us!