Customer Service AdvisorCoach Nethris

Position Description:

You will help people and have a positive influence. You will bring a human touch to the relationship between members and the company and will be their trusted advisor. You will use our payroll solutions to support our members online.

Your future duties and responsibilities:

As a key member of a close-knit team working closely with a knowledgeable clientele you will be responsible for:

- Providing telephone support to advisors and payroll managers regarding applications and procedures and promoting best practices
- Coaching customer service advisors on payroll matters
- Planning and organizing your work to meet expectations and deadlines
- Acting as a resource person to answer questions
- Identifying situations requiring urgent attention and escalating issues and requests to the appropriate resources when necessary
- Supporting and coaching advisors on technical aspects they are unfamiliar with during calls
- Working closely with other teams
- Identifying and documenting issues encountered questions raised and proposed solutions
- Provide essential documentation and procedures to team members
- Plan the 5-week onboarding coaching for new customer service representatives
- Create tools and training materials to facilitate the onboarding and learning of customer service representatives
- Act as a mentor and positive change ambassador
- Provide weekly progress updates on the technical coaching of associates including the training path for new associates.

Required qualifications to be successful in this role:

- College diploma in administration or a related field or any other relevant combination of education and experience
- Minimum of 3 years of payroll management experience including full payroll processing application of employment standards and proficiency with payroll tools or software.
- Minimum of 3 years of experience in a customer contact center environment ideally in a role requiring inbound/outbound call handling customer service or operational support.
-Required skills with PowerPoint Excel and Word AI and payroll tools such as Opera SAO and CRM

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $45 000$75 000. This role is an existing vacancy.

Skills:

• French
• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.