Customer Service Associate

Were looking for a Customer Service Associate to join our team in Okotoks this role you will be the face of our Profit Centre supporting customers at the counter over the phone and through daily operations. Youll play a key role in delivering exceptional service while contributing to order fulfillment inventory organization and overall PC success.

If youre hands-on organized and enjoy working in an entrepreneurial fast-paced team-oriented environment wed love to hear from you.

• Assist customers at the counter with product inquiries recommendations and order processing
• Respond to customer inquiries via phone and email in a professional and timely manner
• Enter pick and stage customer orders accurately and efficiently
• Follow all Health and Safety rules and legislation while performing job functions
• Load and unload trucks operate forklift and other material handling equipment
• Support receiving organizing and putting away incoming materials as required
• Maintain a clean organized and safe counter and warehouse environment
• Follow up on customer orders backorders and delivery timelines
• Process returns and warranty claims in accordance with company procedures
• Build strong relationships with customers and contribute to repeat business
• Assist with inventory counts and general PC operations
• Support teammates across all areas of the Profit Centre as needed
• Collaborate with team members to share best practices and support one another
• Adhere to company policies procedures and quality standards in all customer interactions
• Perform other tasks as requested by the Profit Centre Manager

Qualifications :

What We Are Looking for From You:

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of customer service experience in a professional setting and/or 1 year of warehouse experience
• Outstanding customer service and verbal communication skills
• Able to develop comprehensive product knowledge
• Ability to learn to safely operate a forklift and any other material handling equipment
• Possess a high level of attention to detail and accurately process orders
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills

Preferred Skills:

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Experience working for a plumbing wholesaler
• Experience using M3 or similar
• Microsoft Office Suite (Word Excel and Outlook)

Additional Information :

Salary Range : $40000 - $50000 depending on experience and qualifications

EMCO is an equal opportunity employer and is committed to maintaining a discrimination harassment and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. 

Remote Work :

No

Employment Type :

Full-time