Team Lead, IT Operations

Own the backbone of employee experience through seamless IT operations!

What if every employee had the right tools access and support exactly when they need them As our Team Lead IT Operations youll enable a secure and efficient work environment by delivering reliable IT support access management and asset management services.

Youll lead a team at the heart of Coveos operations driving the standardization of technology profiles automating employee lifecycle processes and optimizing license and asset usage to support scalable secure operations. This role is critical to enabling the business by ensuring core IT services run smoothly and effectively helping Coveo employees succeed every day.

As our Team Lead IT Operations you will:

• Lead and develop a team supporting help desk access management and asset/storekeeping functions.
• Oversee daily operations ensuring requests and issues are handled efficiently and escalated appropriately.
• Manage access provisioning and deprovisioning processes with a strong focus on accuracy timeliness and security.
• Define and maintain standardized employee technology profiles based on roles.
• Drive automation of onboarding role changes and offboarding processes.
• Monitor software license usage and asset lifecycle to optimize allocation compliance and cost efficiency.
• Partner with Office Management and Security teams to manage physical security systems (badge access entry systems cameras) and help mitigate operational and security risks.

Here is what will qualify you for the role:

• 5 years of experience in IT support or operations including experience leading people or key initiatives.
• Strong understanding of support operations identity and access management and asset lifecycle management.
• Hands-on experience with tools such as Microsoft 365 Okta Jamf Slack Zoom and Windows/macOS environments.
• Experience with IT service management platforms (e.g. Jira Service Management) and workflow automation.

What will make you stand out:

• Experience defining and managing role-based technology profiles.
• Strong analytical mindset with experience using metrics to drive improvements.
• Familiarity with software license optimization and usage tracking.
• Excellent documentation and communication skills especially during incidents or service disruptions.

Do you think you can bring this role to life Send us your application we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of for example age gender disability gaps in CV national or ethnic background.

This job description was written by humans assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process please contact to discuss your needs.