Manager, Mobile Operations

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.

We have multiple positions available.

This role is expected to manage the 24/7 365-year mobile day-to-day performance of the local Mobile Operations team within set resources and budgets ensuring the greatest utility and effectiveness the team to positively contribute to OTP and accordance with company processes and objectives you will provide exemplary leadership to achieve the professional delivery of operational safety and a punctual train service.

What will I be doing

Manages and implements the ongoing strategic plan for the delivery of rail mobile operations including establishing service quality standards and procedures to be followed.
Provides leadership and oversight of the provision of fast reliable efficient and consistent train services to customers by ensuring the efficiency of incident management.
Manage the leadership and direction of the local Mobile Operations team acting as a role model and mentor implementing Metrolinx policies professionally and efficiently. Accountability of team to ensure maximum efficiency for a location.
Liaise with relevant customers internal and external i.e. maintenance CN VIA to develop and maintain effective relationships.
Manage the local operation resources and budgets to deliver the day-to-day train service including during times of perturbation. Implement pre-agreed delivery and contingency plans to maximize train performance.
Manage and support locally the development of local emergency plans delivering consistency and in line with route requirements.
Proactively monitor proposed maintenance and infrastructure activities in responsible area to deliver train service performance.
Manage and direct resources in response to all accidents and incidents affecting infrastructure in conjunction with the NOC; coordinate emergency responses for accidents and incidents and supervises investigations to monitor adherence to established policies and procedures.
In conjunction with Network Operations Control manage and oversee the real time-co-ordination of the Mobile Operations Team so that they are strategically placed to cover required areas in times of service disruption.
Communicates and provides support to both internal and external clients to enhance and achieve organizational goals.
Liaises with internal departments regarding operational issues or improvements and provides subject matter expertise to management team on as required.
Develops fosters and maintains relationships with provincial ministries municipalities external authorities private companies and the public to facilitate the advancement of organizational objectives.
Creates a culture of continuous improvement to ensure high quality service standards and timely delivery are projects and initiatives are delivered on time and within budget.
Develops implements and manages processes and standard operating procedures and makes recommendations to improve performance and service delivery. Develops service levels setting performance targets and measures and regular reporting protocols.
Fosters a safe and healthy work environment; ensures project teams contractors and trades comply with health safety and environmental standards that meet or exceed legislated requirements.
Establishes and maintains quality control and assurance on assigned projects; ensures deficiencies are addressed immediately and minimizes corporate liability by working with internal stakeholders to identify and manage risk and resolve escalating issues.
Recommends process standards or policy changes for continuous improvement and to advance excellence in corporate project management practices.
Develops and maintains departmental budget ensures adherence to budget constraints analyzes variances scrutinizes expenditures and approves payments and takes appropriate action to ensure budget is at or under plan.
Assesses and determines required workforce planning requirements to perform and maintain service levels identifies budget constraints and overall impact on financial resources.
Prepares and monitors annual budget and submits a business plan regarding budget related expenditures
Monitors progress to ensure that planning objectives are delivered on time and within budget and that anticipated business results are achieved; able to explain off-plan overages and exceptions.
Establishes processes controls and measures to ensure appropriate expense allocation cost management and overall fiscal responsibility.
Manages and directs (5-6) staff (e.g. defines roles responsibilities and expectations); delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills; manages staff and monitors work assignments to ensure adherence to timelines; monitors the achievement of performance objectives; develops and implements action plans to address performance gaps.
Other duties as assigned.

What Skills and Qualifications Do I Need

Completion ofa degree in Business Administration or a related Canadian Railway Operating Rules discipline or a combination of education training and Class 1 railway experience deemed equivalent
Minimum 8yearsexperience leading and managing train operation services;experienced operator with a focus on incident and safety management.
Past or present CROR qualification (as a Conductor Locomotive Engineer or as a Manager in a certain railway discipline) OR the ability to obtain CROR qualification is required.
Knowledge of Canadian Railway Operating Rules (CROR).
Knowledge of process development ownership and governance.
Possess acute Operating Practices acumen.
Knowledge of applicable legal and regulatory requirements governing delivery of passenger rail services (e.g. Transport Canada (TC) Federal Railroad Administration (FRA) Association of American Railroads (AAR) American Public Transportation Association (APTA) Passenger Rail Equipment Safety Standards (PRESS) Railway Association of Canada (RAC) Canadian Rail Operating Rules (CROR) Ontario provincial and municipal standards and best practices building codes contracts and environmental legislation) is required.
Knowledge of Human Resources legislation (e.g. Employment Standards Act Occupational Health & Safety Act etc.) to monitor and manage employees and contractors including experience in the application of collective agreement provisions.
Project management principles and practices including budget and schedule controls to lead and direct cross functional teams and consultants engaged in simultaneous projects (i.e. development project progress related staff and project resources) and monitor project activities for adherence to timelines budgets and project performance objectives.
Managerial expertise to provide senior technical and administrative leadership to a small department and consultants.
Analytical skills to supervise emergency responses and supervise related investigations for adherence to established policies and procedures.
Knowledge of budget development and management processes.
Proficiency in MS Office (e.g. Outlook Word Excel PowerPoint etc.).
Interpersonal and oral/written/presentation skills to create and maintain support data and technical specifications.

Dont Meet Every Requirement

If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email .

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants with the recent implementation of the Internal Mobility Policy the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policybefore submitting your application.

Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

Required Experience:

Manager

Description Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to T...