Patterson isnt just a place to work its a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

As a Service Technician you provide repair and installation on a variety of dental equipment and products including networking computers and software in a Windows environment. The Service Technician learns and follows the manufacturers guidelines for repairing devices. Training is provided through a mentorship program with other branch technicians and manufacturers online training courses and field experience.

This position is based in the St-Johns area but regular travel throughout Newfoundland and Labrador is expected.

Essential Functions

• Determines the parts supplies or tools required to complete service requests.

• Uses maintains and secures test devices and tools used to adjust calibrate and repair equipment.

• Repairs equipment to manufacturer specs.

• Ensures the service commitments are met within standard response time.

• Work with Sales Representatives to present Maintenance Agreements to customers.

• Follow repair and manufacturer schedules for customers on Service Agreements.

• Complete all required paperwork i.e. work orders repair tags and equipment loaner tags.

• Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.

• Provide technical support and train customers on the use and basic maintenance of all equipment sold.

• Ensure proper vehicle maintenance guidelines and safe driving habits are followed.

• Manage inventory and restocks when necessary.

• Performs other duties as assigned.

Job Qualifications

• High school diploma or equivalent.

• Technical training in the biomedical or electronics field is preferred.

• Valid drivers license and in order required.

• Excellent organizational and problem-solving skills.

• Motivated team player.

• Strong customer service skills.

• 2 to 3 years of experience in the repair field in a dental/medical environment.

• General mechanical aptitude with prior experience in the areas of carpentry /plumbing /heating/electricity/electronics required.

• Good communication skills both written and verbal in English.

• General computer proficiency including knowledge of Windows-based programs and experience with peripherals such as printers backups scanners and modems is preferred.

• Proficiency in spoken French is an asset.