Banquet Manager

We are seeking an experienced and dynamic Banquet Manager to join our hospitality team in Istanbul Türkiye. As a Banquet Manager you will be responsible for orchestrating seamless banquet operations while delivering exceptional guest experiences. This role offers the opportunity to lead a talented team drive operational excellence and contribute to our organizations reputation for outstanding service in one of the worlds most vibrant cities.

• Deliver consistently professional friendly and engaging service to all guests while maintaining the highest standards of hospitality
• Oversee the efficient day-to-day operations of the Banquet Department ensuring all functions run smoothly and on schedule
• Plan coordinate and supervise food and beverage services ensuring prompt courteous and efficient execution of all banquet events
• Interact proactively with guests throughout events to ensure exceptional service delivery and satisfaction
• Collaborate with Conference Services and Catering teams to ensure guest requirements are clearly understood and met
• Establish and maintain regular effective communication within the department through briefings team meetings and daily interactions with all supporting departments
• Lead mentor and develop team members captains and assistant managers while fostering accountability and professional growth
• Conduct performance reviews and provide continuous development opportunities to ensure team excellence
• Implement and enforce health and safety standards across all banquet operations
• Maintain the highest standards of cleanliness equipment maintenance and inventory management throughout the department
• Complete all administrative duties with accuracy including banquet billing payroll management staffing coordination and setup documentation
• Build and maintain constructive harmonious working relationships with all supporting departments
• Identify and resolve guest service issues promptly through an active presence on the banquet floor
• Perform additional duties as assigned to support organizational goals

Qualifications :

• Minimum 2 years of management or supervisory experience in a Banquet department within a comparable hospitality establishment
• Proven track record of managing food and beverage operations in a professional hotel or event venue setting
• Post-secondary degree in Hospitality Food and Beverage Management or related field (preferred)
• Demonstrated ability to execute functions effectively with meticulous attention to detail
• Strong leadership qualities and proven management skills with the ability to motivate and develop team members
• Excellent interpersonal and communication skills both written and verbal
• Proficiency with Property Management Systems Microsoft Office Suite (Excel Word PowerPoint) and point-of-sale systems
• Highly organized with the ability to manage multiple tasks simultaneously in a fast-paced environment
• Ability to work independently while maintaining a positive professional attitude under pressure
• Strong delegation skills with the ability to ensure task completion and accountability
• Experience in a unionized environment (strong asset)
• Multilingual capabilities particularly Turkish and English (preferred)
• Budget management and cost control experience
• Vendor relationship management and negotiation skills
• Knowledge of Turkish hospitality standards and cultural awareness (preferred)
• Flexibility to work hours corresponding with hotel guest and business demands
• Crisis management and problem-resolution abilities
• Resilience and adaptability in dynamic hospitality environments

Remote Work :

No

Employment Type :

Full-time