EBS Senior Support Analyst (O2C)

Job Description

Overview

Are you ready to take up a vital role in transforming our global ERP How about joining our talented team where everyone has a voice and together we collaborate with our stakeholders. Its a diverse and inclusive work environment where world-class talent knows no distinctions.

We are looking for an experienced analytical and proactive professional who brings strong Oracle EBusiness Suite R12 O2C expertise thrives in problem solving and enjoys driving improvements across processes systems and support models.

Ifyourea seasoned Oracle EBS professional seeking to influence system stability mentor others and contribute to global transformation initiativeswedlove to meet you.

Your role

As a EBS Senior Support Analyst (O2C) you will:

• Build and maintain strong relationships with Finance users and process stakeholders ensuring clear communication and effective support outcomes.

• Provide functional support for Oracle EBS R12 across the full Order to Cash cycle (Accounts Receivable Billing/Project Billing Project Costing Project Management) including diagnosing issues that span multiple modules and processes

• Manage incidents and requests in alignment with defined SLAs ensuring accurate ticket updates clear ownership and visibility of progress through to resolution.

• Lead incident investigations perform indepth rootcause analysis and drive permanent corrective actions across O2C processes transactions and accounting flows.

• Support monthend and yearend closing cycles ensuring stability timely processing and issue mitigation.

• Monitor daily system processes configurations and integrity checks to ensure ongoing stability.

• Participate in SIT UAT regression testing and validation for patches upgrades and system enhancements.

• Maintain highquality documentation including test scripts tickets troubleshooting guides and knowledge base content.

• Collaborate with DBAs developers infrastructure teams and external partners including raising and managing Oracle Support Service Requests (SRs) where required.

• Guide and support other colleagues by sharing knowledge reviewing approaches to complex tickets where needed and helping raise overall quality and consistency of resolution.

• Work closely with the O2C Team Lead and other senior team members to align on priorities escalations recurring issues and improvement actions ensuring joinedup delivery across the support team.

About you

Experience & Skills

• 4 years of handson experience supporting Oracle EBusiness Suite R12 within the Order to Cash (O2C) process area

• Strong functional expertise in at least one major O2C module with working knowledge across all Accounts Receivable Billing / Project Billing Project Costing and Project Management

• Demonstrates a solid understanding of endtoend Oracle EBS business processes with the ability to analyze requirements identify impacts and support improvements

• Acts as a subjectmatter leader mentoring others and influencing solution quality through experience and judgement

• Applies appropriate decisionmaking authority to take ownership of outcomes and deliver effective endtoend solutions

• Experience working within ServiceNow and Azure DevOps with a strong understanding of ITSM / ITIL practices

• Solid understanding of relational databases and SQL for troubleshooting (log analysis data validation interface monitoring).

• Welldeveloped analytical and problemsolving skills including the ability to interpret data identify patterns and troubleshooting effectively

• Works independently to prioritize complex workloads manage competing demands and handle escalations effectively

• Excellent communication skills able to engage effectively with both technical teams and business stakeholders

• Bachelors degree in IT Finance Economics or equivalent relevant experience.

• Fluent English & Romanian required French an advantage

Rewards & benefits

• Direct & permanent contract

• Hybrid way of working

• Flexible benefits at your choice (meal tickets holiday / cultural vouchers courses wellness etc.)

• Easter & Christmas bonuses

• Private clinic medical subscription

• Number of vacation days based on seniority in company additional personal days leave & free days for statutory holidays overlapping weekend days

• Free French language classes

• Employee Assistance Program (EAP) > free Emotional Practical & Physical Support (Counselling Mindfulness New parents return to work Legal & Financial Life Coaching Wellness etc.)

• Internal career opportunities learning & development programs

• Team activities & events online & offline Fun @Work

• CSR Sustainability & Sport activities

• Flexible working schedule between 9:00 - 20:00 Monday to Friday

#LI-RO

Worker Type

Job Type

At AtkinsRéalis we seek to hire individuals with diverse characteristics backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender ethnic or national origin sexual identity and orientation age religion or disability but enriches itself through these differences.