Partner Success Manager

The Partner Success Manager will work with a set of IFSs Partners -- championing our Partner First strategy -- and is responsible for Success Delivery to the Partner through the leadership and effective orchestration of a large virtual team management of program deliveries and strong senior relationships. The prevailing business priority is the Partners successful competence in delivering and enabling IFS for our mutual customers.  The Partner Success Manager is front-and-centre with our partners understanding their desired outcomes driving satisfaction and loyalty through strong relationships de-risking Partner engagements and ultimately empowering our Partners to deliver world-class outcomes and outstanding experiences for our mutual customers.

Qualifications :

• Delivery project experience in customerfacing roles (IFS experience preferred).
• Fluency in English Polish and French (verbal and written).
• Proven industry experience working with IFS partners.
• Familiarity with industryspecific trends operating KPIs and value drivers.
• Strong understanding of delivery methodologies and delivery service offerings.
• Strong ownership of the IFS endcustomer experience across products and services including those delivered by partners and third parties.
• Ability to proactively identify highlight and manage deliveryrelated risks in partnerled customer engagements.
• Ability to lead through influence and build trust internally within IFS and externally with partners.
• Knowledge of Business Value Assessment (BVA) tools and the overall value realisation process.
• Ability to define value metrics and measure outcomes of the Success program with partners.
• Understanding of subscription services with experience supporting renewal processes for both services and licenses including engagement required to secure revenue.
• Experience leading executivelevel steering committee meetings with customers and communicating progress to IFS senior leadership.
• Driven to secure IFS references and ensure regular reporting through the Voice of the Customer (VoC) process.
• Strong collaboration with Sales on potential upsell and expansion opportunities.
• Effective communication with Global Delivery senior leadership on escalations and delivery risks as required.
• Ability to navigate and collaborate effectively across IFS departments including Support R&D Sales and Delivery.
• Passion for building strong trusted relationships with a focus on partner satisfaction and exceeding expectations.
• Bachelors degree masters degree or equivalent relevant professional experience.
• Strong active listening interpersonal communication and relationshipbuilding skills.
• Excellent communication and stakeholder management skills including experience engaging with executivelevel stakeholders.
• Domain knowledge of IFS Applications.

Additional Information :

In Industrial and Financial Systems Central and Eastern Europe Sp. z o.o. based in Warsaw the Whistleblowing Procedure is in effect outlining the methods for reporting legal violations rules for accepting internal reports and taking follow-up actions as well as the principles for protecting whistleblowers. Reports can be submitted through the application at  available on the website  Work :

No

Employment Type :

Full-time