Account Manager

Purpose of Role

The overall goal for this role is to drive business development customer retention ensuring customer satisfaction and support the implementation of the account plan and monitor progress against the agreed targets. If necessary support the identification of the appropriate interventions to deliver on the target performance levels.

Responsibilities

Manage & Drive for Result / Growth

• Create and implement the customer development strategy and negotiate cooperation conditions (including stock payments obsolete complaint handling).
• Meet targeted budgeting objectives for volume and profitability
• Manage & ensure customer standards drive improvements in the key performance indicators set/agreed by our customer quality to become the benchmark suppliers.
• Build effective communication channels between the internal organisation the customer teams and any third parties as required.
• Identify qualify gain and develop opportunities in new and current customers.
• Anticipate customer needs and respond in a timely manner
• Ensure timely reporting of ongoing projects and support accurate forecasting with commercial teams including the data integrity and entry within the correct system.
• Review and recommend contractual terms and sensible pricing between the organisation and customer.
• Track and share market information
• Undertake customer visits and relationship building exercises

Customer Loyalty

• Develop customer loyalty by offering above market solutions and bespoke options.
• Ensure customer satisfaction loyalty and delivering high quality customer experience
• Build strong relationships with a broad spectrum of customer stakeholders so that they stay loyal and are willing to increase DSS share of spend.

Drive Business Improvements

• Develop plans in conjunction with the supplying sites a plan to maximise DS Smith margin
• Proactively develop our partnerships within the supply chain communities
• Encourage efficiencies and drive a culture of innovation

Additional Responsibilities

Sales must be achieved through (1) capture new opportunities for packaging product placement (2) winning new business (3) innovation pipeline.

• Observe and share with the account team the customers market development and competitors behaviour to identify opportunities and risks
• Develop customer sales strategy and account plan
• Drive and lead the customer relationship through a consistent account plan implementation and follow-up processes
• Coordinate projects within the account team secure all internal and external stakeholders are fully conversant with the implementation process and understand their role within the account plan
• Use the DS Smith Way of selling using the tools and facilities available to deliver results

Qualities/Attributes

• A proactive analytical independent and methodical people motivator
• Displays humility in abundance.
• A good negotiator.
• Comfortable with conflict internal and external.
• Entrepreneurial belief in ones ability to take on difficult challenges and willing to take calculated measured risks.
• A resilient and persuasive change agent with effective communication skills strong personal impact and integrity.
• Excellent interpersonal communication skills. Values co-operation and enjoys working in teams with other talented people but is also capable of working independently.
• Ability and capability to work with all levels of seniority.
• Dynamic energetic and proactive with an open authentic and to the point personality.
• Networker with strong stakeholder management skills.
• Strong ambition but underpinned by performance integrity and ethics.
• A person with high levels of resilience a holistic positive attitude that embodies the desire to manage develop people and work in an ambitious rapidly changing organization.
• Creative innovative and long-term visionary.
• Advanced level in Microsoft Office applications particularly in ppt and excel.
• Excellent English and second language preferable

Qualifications

• Degree within business or a related field/Min. Bachelor degree
• 3-5 years of business experience
• High credibility with demonstrated results driving and managing sales growth.
• Proven ability in successful sales strategy execution
• Strong business acumen and commercial experience.
• Proven ability to grasp analyze and initiate actions based on strong financial insights and understanding
• Demonstrated marketing customer experience commercial and sales leadership skills
• Demonstrated understanding of what it means to be a brand ambassador

We offer

• A competitive salary based on experience and skills
• A performance-based bonus
• Company car laptop and mobile phone
• Private Health Coverage
• Ticket restaurant
• Continuous Growth Opportunities
• Wellbeing activities
• Learning and Development Activities