ServiceNow & Jira Administrator (Remote LATAM)

Spoiler: This is where your next big move begins.

What this Journey Looks Like

The ServiceNow & Jira Administrator is responsible for the administration support configuration and selective development of the ServiceNow and Atlassian (Jira/Confluence) platforms. This role acts as the primary platform owner ensuring both ecosystems are stable well-governed and continuously improved. The position emphasizes a configuration-first approach while also delivering lightweight development scripting and integrations where required.

What Youll Lead and Build

Platform Administration & Ownership

• Administer and support ServiceNow and Jira platforms

• Manage users roles groups permissions and access governance

• Oversee platform health upgrades and release coordination

• Maintain platform standards naming conventions and governance controls

Configuration & Enhancement Delivery

• Configure forms fields workflows and approval processes

• Manage SLAs notifications queues and assignment rules

• Configure Jira workflows boards issue types and permissions

• Deliver enhancements through structured intake and release cycles

Light Development & Automation

• Develop ServiceNow business rules client scripts and UI policies

• Build Flow Designer automations and Jira automation rules

• Perform minor scripting using JavaScript / GlideScript

• Support API integrations using REST and webhooks

• Troubleshoot automation and integration issues

ServiceNow Platform Support

• Support ITSM modules (Incident Problem Change Catalog CMDB)

• Maintain catalog items forms and knowledge articles

• Assist with CMDB data quality initiatives

• Provide L2/L3 support for platform issues

Jira & Confluence Administration

• Administer Jira and Confluence workflows permissions and spaces

• Build dashboards filters and reports

• Support Agile delivery practices

• Maintain Confluence documentation standards

User Support & Enablement

• Act as primary contact for platform-related issues

• Provide training and best practices guidance

• Create and maintain documentation

• Drive platform adoption and user experience improvements

Reporting & Insights

• Develop dashboards for ITSM and Agile metrics

• Ensure data accuracy and consistency

• Provide insights to stakeholders

What You Bring to the Table

Required Qualifications

• 46 years of experience administering ServiceNow and/or Jira

• Strong understanding of ITSM / ITIL and Agile methodologies

• Experience with configuration automation and basic scripting

• Experience with REST APIs or webhooks

• Strong troubleshooting and communication skills

Preferred Qualifications

• ServiceNow CSA certification

• Atlassian certifications

• Experience with CMDB / CSDM

• Exposure to Integration Hub or MID Server

Key Traits for Success

• Strong platform ownership mindset

• Balances configuration and development effectively

• Able to manage multiple enhancements simultaneously

• Detail-oriented and organized

• Strong stakeholder engagement skills

Benefits that Move you Forward.

Were here to amplify your brilliance not contain it.

• Work from anywhere with true flexibility and freedom.

• Earn in USD with compensation that matches your expertise.

• Recharge confidently with dedicated paid time off.

• Advance your career with fully covered international certifications.

• Access coworking spaces worldwide whenever you want a professional setup.

• Strengthen your English and expand your global reach.

• Connect and have fun with activities that unite our international team.

• Feel appreciated with personalized gifts and a thoughtful welcome kit.

• Grow our community and earn through our referral program.

At Pearster your journey matters and were here to help you go further than you imagined.