Job Description Summary

Job Description

Key Responsibilities Include:

• Setting the agenda initiatives and culture in the service organisation to help ensure that financial employee and customer goals are met or exceeded in the region
• Establishes and fosters enterprise-wide customer relationships that have significant impact on the financial and customer health of the organisation
• Accountable for positive leadership of direct reports and entire Service organisation to include ongoing direction coaching and career development
• Drives business results and manages customer relationships within area of responsibility
• Owns operational processes (Preventative Maintenance (PM) completion Overtime management Non-contract Revenue Field Engineer Tool utilization)
• Leads and cultivates a culture in line with the GE Leadership Behviours underpinned by integrity
• Develops strong customer relationships and serves as the interface between customer and all GE Healthcare organizations creating one GE Healthcare for the customer
• Proactively identifies customer needs and develops and implements customer specific solutions
• Leads service delivery which continuously surpasses customer expectations
• Leverages internal relationships to enhance business performance and customer experiences.
• Promotes a safe working environment and ensures compliance with applicable Environmental Health & Safety policies and procedures
• Drives change initiatives as required to improve efficiencies and execute on business commitments.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMIs) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps providing solutions when possible.

Required Qualifications:

• Bachelors degree
• At least 7 years of leadership experience or equivalent experience with leadership and technical support
• Proven experience leading a team managing customer relationships and/or managing a P&L or comparable business unit.
• Ability to develop and execute multiple priorities and approaches to meet objectives
• Exceptional interpersonal skills
• Willingness to travel

Preferred Qualifications:

• MBA
• Prior field sales or field service experience
• Proven leadership and ability to orchestrate resources and motivate teams
• Strong business acumen
• An inclusive leader that builds a connection to the workforce through personal involvement and trust
• Proven ability to influence and drive change through exceptional written and verbal communication skills
• Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
• Understanding of customer/marketplace and drivers that influence customer behavior
• Previous direct report management/leadership experience
• Ability to resolve complex issues within functional area and/or area of expertise
• Ability to develop and execute multiple priorities and approaches to meet objectives
• Direct customer relationship experience
• Proven ability to effectively communicate across a distributed workforce

Additional Information