Dovetail is a rapidly growing global company on a mission to improve the quality of every thing. Our AI-native customer intelligence platform helps thousands of teams from Fortune 500 companies to innovative startups to bring together customer insights from across their organization.

We capture every sales call survey report interview support ticket renewal call usability test and app review and transform that raw data into actionable insights your product team can leverage. By helping our customers truly understand their users we empower them to build better products services and experiences.

Were seeking ambitious problem solvers from diverse backgrounds who are valued for their experience passionate about their craft and excited about the work were undertaking.

Were all about sweating the details on delightful experiences tackling ambitious technical challenges and delivering customer value. Weve got ambitious goals for the future of our customer intelligence platform and were looking for an Engineering Manager who will lead and grow the engineering team responsible for developing our next generation next generation AI powered data ingestion and classification platform. Were looking for someone with a product mindset a strong interest in AI who shares our values and knows that culture is the foundation of any high-performing team.

What youll do

• Lead our Data Ingestion & AI team. Youll be responsible for the overall performance of the engineering team behind the engine that powers Dovetails customer intelligence platform. Youll help build and improve how Dovetail takes millions of customer feedback signals and converts them into actionable insights.

• Build and develop a high-performing team. Youll manage engineers and future leaders helping them develop their teams while nurturing a collaborative and high-performing culture.

• Drive innovation and experimentation. Youll create an environment that encourages calculated risk-taking and rapid iteration to identify and validate new product opportunities that align with our company vision.

• Bridge product and engineering. Youll work closely with product leadership to translate strategic product initiatives into engineering deliverables making difficult scoping decisions while maintaining technical excellence.

• Champion technical quality and scalability. As we develop new products youll ensure we build on a solid technical foundation that can scale with our growth balancing innovation with stability.

What youll bring

• Youve led engineering teams for new product or platform initiatives. Youve experienced the challenges of building and validating new products in the face of ambiguity. You know how to create focus and motivation while building trust in your leadership.

• Experience managing engineers. Youve managed software and AI engineers for 3 years and are comfortable giving and receiving feedback to motivate and steer them to success. You know what good looks like can confidently identify areas for improvement provide timely guidance and motivate them to reach their goals.

• Youve balanced innovation with execution. You understand how to create space for exploration while delivering tangible outcomes. Youre experienced in moving products from concept to production making appropriate trade-offs along the way.

• Have a strong product development background. Youve managed complex technical projects and know how to build products and features from scratch. Youve partnered with product management and design leaders to make difficult scoping and design decisions in order to regularly deliver valuable features to customers.

• You excel at cross-functional collaboration. Youve successfully worked across engineering product and design to create cohesive product experiences. Youre skilled at communicating engineering constraints and opportunities to non-technical stakeholders.

• You know how to build great software. 8 years of software engineering experience in direct IC or management roles using object-oriented languages. You have a bachelor of computer science or equivalent industry experience and possess strong knowledge of software engineering fundamentals at-scale.

Benefits

• Equity for everyone. Along with a competitive base salary we offer options to keep us focused on driving long-term impact.

• An environment designed for doing your best work wherever you are. Our Sydney office is designed to maximize in-person first collaboration while our US team is supported with a flexible remote set up.

• Join our community. Find your people in a Doveclub bond with your team on the regular celebrate small wins big milestones and cultural events with the whole company.

• Learn & Thrive. Quench your thirst for knowledge with our generous L&D allowance or get support to Thrive not just survive using our wellness budget.

• Ample PTO. Time off for the hard work you put in. 4 weeks accrued leave floating public holidays and additional Kit Kat days throughout the year.

• Work from anywhere. Up to 4 weeks per year to do your job anywhere in the world.

• Generous parental leave. We offer up to 20 weeks of paid parental leave to support new parents.

• 4 weeks at 4 years. 4 years is a long time in tech and we value loyalty. Take a well-earned break of 4 weeks off on Dovetail.

• Stellar benefits for those located in the US. Comprehensive health dental vision 401(K) and more offered through Sequoia.

At Dovetail were passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism welcoming everyone to show up as their authentic selves every day. Its no secret that diversity builds the best teams large or small so we highly encourage applications from people who identify as part of an underrepresented group.

Dovetails stance on AI

At Dovetail we expect a proactive and thoughtful approach to AI. We look for people who are curious pragmatic and eager to integrate AI into their everyday work.

Required Experience:

Manager