Assistant Director of Rooms

AUTHENTICALLY YOU

Explore a bold new career path at W Hotels where your natural talent is celebrated and your individuality fuels our culture. Ws work environment is crafted to spark imagination ignite curiosity and bring the iconic W experience to life for our guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney is now casting for an Assistant Director of Rooms to assist in leading our Rooms Division operation including Welcome (Reception) Whatever/Whenever (Guest Services) Wheels (Valet/Porter) Concierge Style (Housekeeping) FIT (Gym) and AWAY Spa. Working with the wider Hotel Leadership team you will be responsible for developing and executing departmental & brand service strategies guest satisfaction scores and overall guest experience journey.

CORE WORK ACTIVITIES

Supporting the Leading of Rooms Team

• Champions the W brands service vision for product and service delivery
• Communicates a clear and consistent message regarding departmental goals to produce desired results
• Makes and executes the necessary decisions to keep the operations moving forward toward achievement of goals

Ensuring and Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints
• Demonstrates and communicates key drivers of guest satisfaction for the brands target customer
• Delivers excellent customer service throughout the customer experience and encourages the same from other talents.
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget
• Reviews reports and financial statements to determine Rooms operations performance against budget
• Coaches and supports operations team to effectively manage occupancy and rate wages and controllable expenses

Managing and Conducting Human Resources Activities

• Sets goals and expectations for direct reports using the performance review process and holds talent accountable for successful performance
• Takes on talent feedback utilizes an open door policy and reviews talent satisfaction results to identify and address talent problems or concerns
• Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• Great Place to Work program as part of our commitment to creating an exceptional workplace experience for all Talent

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.

W Hotels mission is to Ignite Curiosity Expand Worlds. We are a place to experience life. Were here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests passions to life.

If you are original innovative and always looking towards the future of whats possible welcome to W joining W Hotels you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.