Advanced Associate, Customer Service

Job Title: Advanced Associate Customer Service

Description: In this role youll support customer service sales operations and compliance activities for Pearsons Japan business. Youll play a key part in ensuring seamless voucher services accurate sales support and strong adherence to privacy and quality standards.

This opportunity is ideal for someone who enjoys operational ownership crossfunctional collaboration and working in a bilingual international environment.

The Role

This role exists to ensure smooth and reliable customer and sales support operations for the Japan market. Youll be responsible for managing voucher store activities supporting sales teams with data and communications and contributing to internal audit activities within our Privacy Management System.

Youll make an immediate impact by ensuring uninterrupted customer service coverage improving operational processes and building strong partnerships with internal stakeholders. What sets this role apart is the variety youll combine customer service operational excellence compliance and sales support in a role that offers meaningful exposure across the business.

What Youll Own

• Ensure the daytoday operation and continuity of the Japan Voucher Store including providing coverage during team absences
• Support and optimize voucher service processes including contributing to longerterm improvements such as migration to eCommerce platforms
• Act as a key point of coordination with internal stakeholders resolving issues and completing tasks in both Japanese and English
• Perform assigned responsibilities as an Internal Auditor within the Privacy Management System (PMS) in line with guidance from top management
• Provide sales data and operational support to the Sales team including database updates email communications and other assigned tasks
• Maintain compliance with PMS ISO standards and internal policies across all responsibilities

About You

• You bring experience in backoffice operations or customer support roles and youre someone who values accuracy accountability and followthrough
• You communicate confidently in nativelevel Japanese (spoken and written) and are comfortable working in English (reading and writing)
• Youre collaborative by nature and thrive in environments that require working across cultures and functions
• Youre proficient with Microsoft Office applications and experience with MS Access is a strong plus
• You approach work with a professional mindset a cando attitude and respect for working professionals and processes

What Youll Get

• A role with broad operational exposure combining customer service sales support and compliance
• The opportunity to build experience in privacy management systems and ISOaligned environments
• Handson involvement in improving and evolving customer service operations for the Japan market
• A collaborative international working environment within a global learning organization
• Hybrid working arrangements offering flexibility between office and home

Ready to Make an Impact

Apply now and help ensure outstanding customer and sales support for Pearsons Japan business.

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