Front Desk Receptionist

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

Column Technical Services is seeking a dependable and personable Front Desk Receptionist to join a well-established family-owned organization with more than 800 retail locations nationwide headquartered in Atlanta GA. Serving guests since 1934 this company prides itself on hospitality and service excellence. If you are highly organized motivated and have a positive attitude with strong customer service skills we encourage you to apply.

Role Overview

The Front Desk Receptionist acts as the primary point of contact for the Customer Support Center providing a friendly professional and guest-focused experience for visitors field staff vendors and internal stakeholders. This position plays a key role in representing the companys hospitality values while supporting smooth front-desk and administrative operations.

Core Responsibilities

Guest & Team Experience

Welcome all visitors vendors and employees with a courteous professional and service-driven approach
Oversee front-desk sign-in processes visitor credentials and Support Center access procedures
Represent the brand by consistently demonstrating company service principles and values

Communication & Coordination

Answer screen and direct incoming calls accurately and courteously
Monitor and manage general Support Center inboxes and front-desk communication channels
Schedule and coordinate conference room bookings and assist with meeting arrangements as needed

Administrative Assistance

Ensure the reception area remains clean organized and presentable at all times
Process incoming and outgoing mail shipments and deliveries
Provide administrative support to Support Center leadership and teams including printing scheduling and basic reporting
Maintain visitor records and front-desk activity logs as required

Safety Security & Compliance

Adhere to Support Center safety security and emergency guidelines
Promptly report and escalate unusual situations or concerns as appropriate
Assist with business continuity efforts during incidents or operational interruptions

Culture & Collaboration

Support internal events recognition programs and employee engagement activities
Collaborate with Support Center teams to foster a welcoming and inclusive work environment
Assist new hires and visitors with directions logistics and general orientation to the Support Center

Required Qualifications

Minimum of one year of experience in receptionist front-desk customer service or administrative roles
High school diploma or GED
Strong verbal and written communication abilities
Polished professional appearance and conduct
Working knowledge of Microsoft Office applications (Outlook Teams Word)
Commitment to hospitality and exceptional guest service
Strong attention to detail
High level of professionalism and discretion
Effective organizational and time-management skills
Ability to adapt multitask and communicate clearly
Collaborative team-focused attitude

Preferred

Experience in a corporate office or service-oriented hospitality environment
Familiarity with multi-line phone systems
Experience providing administrative support to leaders or executive teams

Key Performance Indicators (KPIs)

Positive feedback from visitors field leadership and Support Center employees
Accurate and timely handling of calls and visitor coordination
Consistent professional presentation of the front desk and shared spaces
On-time completion of administrative and support responsibilities
Compliance with safety and security standards

Physical & Work Requirements

Ability to sit or stand for extended periods throughout the workday
Occasional light lifting of packages or office materials
Reliable on-site presence during scheduled business hours

Required Experience:

Junior IC

Column Technical Services is seeking a dependable and personable Front Desk Receptionist to join a well-established family-owned organization with more than 800 retail locations nationwide headquartered in Atlanta GA. Serving guests since 1934 this company prides itself on hospitality and service ex...