Senior Process Improvement Specialist, Cross Mile Continuous Improvement (XMCI)

The Global Standards & Customer Excellence (GSCE) organization is seeking a Senior Process Improvement Specialist to drive network-wide projects and innovate new processes at scale to join our Cross Mile Continuous Improvement (XMCI) team.

The XMCI team is seeking a Senior Process Improvement Specialist with strong analyst skills to own the metrics framework financial validation entitlement tracking and reporting narrative that tells the story of XMCIs impact across NA Operations. This is a process improvement role with a data-driven focus you wont be building the data infrastructure yourself but you will be the CI and business subject matter expert who defines what needs to be measured why it matters and how it should be presented to leadership. You will partner closely with Business Intelligence and Engineering (BIE) resources to translate your requirements into the dashboards data products and automated solutions that power XMCIs reporting ecosystem. This role operates across multiple miles and business units within Amazon Stores providing broad exposure to senior leadership up to the VP level and a unique vantage point into how Amazons end-to-end logistics network operates.

Your most visible responsibility will be creating and maintaining the teams primary reporting artifacts the documents and narratives included in all business reviews across the organization. You will own the metrics framework business logic and executive storytelling that provide XMCI leadership NA Operations stakeholders and senior executives with a clear accurate and compelling picture of our CI programs performance and financial health. You will define the reporting requirements and work with BIE partners to build and refine the dashboards and data products that bring those requirements to life. You will be responsible for ensuring our reporting is business review-ready at all times current validated defensible and actionable and your ownership of this ecosystem will directly shape how leadership perceives and invests in the CI program.

Underpinning the reporting is the analytical and governance work you will own. You will define what data needs to be pulled from across the XMCI ecosystem kaizen charters event results Finance validation outputs entitlement tracking and network operational metrics and partner with BIE resources to build the pipelines and models that aggregate it into a holistic view of program performance. You will own the end-to-end financial validation lifecycle partnering with Finance business partners to substantiate and gain formal sign-off on all savings claims. You will design entitlement tracking mechanisms that monitor benefit sustainment over time flagging at-risk entitlements and feeding decay pattern insights back to the team. And you will define the standardized metrics savings categorizations and Finance-approved calculation methodologies that create consistency and auditability across the entire XMCI program.

The right candidate is a process improvement professional with the business analyst mindset to define what needs to be measured and the CI expertise to know why it matters. You are comfortable working with data proficient in Excel able to navigate data sets and fluent in translating business needs into clear requirements for technical partners. You are obsessive about data quality and accuracy. But above all you understand that data without narrative is just noise and you have the communication skills to turn numbers into the story that earns trust drives decisions and proves the value of Lean Excellence at Amazon scale.


Key job responsibilities
Key Responsibilities
Business Review Reporting & Program Analytics
Own the creation maintenance and continuous improvement of XMCIs primary reporting artifacts including the documents narratives and data products included in all WBRs MBRs QBRs and senior leadership business reviews
Own the metrics framework business logic and executive narratives that drive the teams reporting defining what needs to be measured how it should be calculated and how the story should be told to leadership audiences up to the VP level
Partner with BIE resources to translate reporting requirements into dashboards automated data products and visualization tools serving as the business owner who defines the what and why while BIE partners build the how
Ensure all team reporting is business review-ready at all times with current validated and defensible data clear narratives and actionable insights that communicate XMCIs program performance and financial impact
Proactively identify trends anomalies and insights in program data that surface actionable recommendations on where XMCI is delivering where its falling short and where to allocate resources
Produce ad hoc deep dives variance analyses and supplemental reporting packages as requested by XMCI leadership NA Operations stakeholders or senior executives
Serve as the single point of accountability for XMCI reporting quality if a number appears in a business review you have verified it and can defend it
Financial Validation & Entitlement Tracking
Own the end-to-end financial validation process for XMCI kaizen events partnering with Finance business partners to review substantiate and gain formal sign-off on all savings and cost avoidance claims
Design and maintain entitlement tracking mechanisms that monitor benefit sustainment at 30/60/90 days and beyond incorporating realization data into the broader reporting ecosystem
Reconcile CI-reported savings with Finance-recognized savings resolving discrepancies with transparency and analytical rigor
Flag at-risk entitlements track benefit decay patterns across the network and surface sustainment insights to XMCI leadership charter developers and kaizen facilitators
Maintain a centralized auditable financial portfolio of all validated savings tracked entitlements and benefit realization status across the XMCI kaizen program
Data Requirements & BIE Partnership
Define the data requirements business logic and source system needs that underpin XMCIs reporting and tracking ecosystem translating CI and Finance domain knowledge into clear actionable specifications for BIE partners
Partner with BIE resources to build test and refine the dashboards data pipelines and automated reporting workflows that power the teams analytics capabilities
Serve as the business owner and subject matter expert for all XMCI data products owning the requirements backlog prioritizing BIE development work based on business impact and validating outputs against CI and Finance standards
Identify opportunities to automate manual reporting and tracking processes through partnership with BIE reducing manual effort while increasing data freshness accuracy and scalability
Maintain data integrity and quality standards across all reporting outputs proactively identifying and resolving data gaps inconsistencies and errors before they reach a business review audience
Governance Standards & Methodology
Define and maintain the standardized metrics definitions savings categorizations (hard soft cost avoidance productivity) and calculation methodologies used across the entire XMCI team
Develop and maintain a benefits calculation guide that provides kaizen teams with Finance-approved formulas and structures for projecting savings during charter development
Conduct periodic calibration sessions with Finance partners to ensure ongoing alignment on definitions recognition criteria and reporting standards
Ensure all reporting and tracking mechanisms comply with Amazon Finance policies and are audit-ready at all times
Continuously improve the XMCI reporting and governance ecosystem identifying process gaps refining standards and raising the bar on data quality timeliness and analytical depth
Stakeholder Partnership & Communication
Serve as XMCIs primary metrics and analytics liaison to Finance Operations and senior leadership translating complex data into clear compelling narratives tailored to each audience
Partner upstream with charter developers and midstream with kaizen facilitators to ensure financial measurement plans are structured for clean data capture and validation-ready reporting from the outset
Build trust-based relationships with Finance business partners to ensure CI savings validation is a collaborative efficient process
Build and maintain a productive working relationship with BIE resources clearly communicating requirements providing timely feedback and ensuring technical solutions align with business needs and CI domain standards
- Up to 50% travel required.

A day in the life
- Act as a strategic advisor to process improvement managers and field operators providing guidance on developing and executing effective network-level program expansion or process changes.
- Develop and maintain schedules ensuring timely and proactive dissemination of curriculum to stakeholders throughout the project lifecycle.


About the team
The XMCI teams mission is to be the standard for world-class continuous improvement for global logistics to support Amazons goal of becoming Earths Best Employer. We work backwards from customer needs to develop mechanisms technology and content to deliver the right training at the right time. These training solutions prepare our learners to be successful in driving safety quality people and cost metrics within our business.

- Bachelors degree or above in engineering project management operations logistics supply chain or related field
- Experience Experienced with end-to-end ownership of major project deliverables
- Experience creating reports interpreting metrics and driving overall insights or analysis
- Experience communicating results to senior leadership or experience in building financial and operational reports/data sets that inform business decision-making
- Experience with process improvement Kaizan and Six Sigma or experience in solving complex business challenges by delivering accurate and timely financial models analysis and recommendations that have a proven impact on business (e.g. financial savings operational improvements or customer benefits)
- Experience applying key financial performance indicators (KPIs) to analyses or experience in identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan

- Knowledge of Lean Six Sigma and Kaizen techniques
- Experience identifying and aggregating trends past performance metrics and insights into effective narratives with recommendations to external senior leaders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 108800.00 - 146900.00 USD annually
USA TX Irving - 120900.00 - 163200.00 USD annually
USA VA Arlington - 120900.00 - 163200.00 USD annually
USA WA Bellevue - 120900.00 - 163200.00 USD annually