Endpoint Support Engineer (SCCM Network Onsite Support)

Endpoint Support Engineer (SCCM / Network / Onsite Support)

Must be Local to Cedar Rapids IA - Face to Face Interview Mandatory

This is not a helpdesk role.

Youll be the person who shows up when systems break networks drop or sites need to stay operational - across multiple state locations.

If youve handled real onsite troubleshooting endpoint builds and network installs this will feel familiar.

Role Details

• Location: Cedar Rapids IA (Onsite)
• Work Model: 100% onsite regional travel
• Duration: 2 months (likely extension / long-term renewal)
• Interview: Webcam or In-person
• Client Domain: State Government

Who this role is for

• Engineers whove supported multiple sites / field environments not just one office
• People comfortable driving to locations fixing issues hands-on and owning outcomes
• Techs whove worked with SCCM endpoint tools networking hardware and ITSM systems
• Profiles that show actual troubleshooting installs patching and user-facing support

Role Snapshot

• State government environment (ops-heavy uptime-driven)
• Mix of field support endpoint management light network work
• Travel within regional sites (same-day travel no overnight)

What this role actually owns day-to-day

• Show up onsite and resolve hardware software and connectivity issues
• Work with local business units central IT teams to keep operations running
• Handle endpoint builds patching and lifecycle management
• Install and troubleshoot network equipment (Cisco / Meraki)
• Maintain inventory tickets and documentation in ITSM tools

Key Responsibilities

• Travel to regional sites and handle hands-on IT support (desktops peripherals site systems)
• Manage endpoint devices using SCCM / endpoint tools (patching updates configs)
• Write and run PowerShell scripts for automation and efficiency improvements
• Install and troubleshoot network hardware circuits and connectivity issues
• Support site-specific applications (install maintain troubleshoot)
• Track work in ITSM tools (Service Desk Plus / Zoho or similar)
• Communicate outages updates and fixes to local stakeholders and IT teams
• Maintain inventory accuracy and documentation across sites

Must-Have Requirements (Non-Negotiable)

• Hands-on field / onsite IT support experience across multiple locations
• Strong endpoint management (hardware patching peripherals lifecycle)
• Experience with SCCM or similar endpoint tools
• Working knowledge of network hardware (Cisco Meraki WAN connectivity)
• Experience using ITSM tools for ticketing inventory tracking
• Ability to travel locally (25 30%) with valid driving record
• Experience with PowerShell or scripting for automation
• Proven troubleshooting across systems endpoints and network layers