Service Now PM

Conch Technologies Inc

Job Location:

Sunnyvale, CA - USA

Monthly Salary: Not Disclosed

Posted on: 22 days ago

Vacancies: 1 Vacancy

Job Summary

Greetings from the Conch technologies

Role: Service Now PM

Location: Sunnyvale CA (Onsite)

12 Months COntract

Responsibilities / Experience

Managed end-to-end delivery of multiple AI and enterprise software programs (Workday FST Phoenix AI) under the University PMO framework coordinating 6 cross-functional teams across engineering QA and business units.
Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.
Established Jira and Confluence KPI tracking for bug closure velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.
Introduced structured change management and risk control processes using risk logs and technical debt registers reducing scope creep by 20% and accelerating ticket closure by 15%.
Used Agile/hybrid best practices daily standups biweekly sprint retrospectives and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.

Qualifications/Required Skills:

10-12 years of strong hands-on project management experience with 4 years managing SAP projects.
Program Leadership: Agile Waterfall Scrum Delivery
Roadmapping Stakeholder Reporting KPI/OKR Tracking
Change Management Risk Mitigation Cross-Functional Coordination
Tools: Jenkins Asana Git Jira Confluence ServiceNow Smartsheet MS Project Postman Tableau

Behavioral Skills:

Excellent Communication skills and collaboration skills
Ability to propose and implement improvements in the system
Ability to work with cross-functional stakeholders

Thank you & Regards

V S Durga Prasad Sr. IT Recruiter

E: Desk Ph:

Conch Technologies Inc

6750 Poplar Ave # 711 Memphis TN 38138 United States

Hi Greetings from the Conch technologies Role: Service Now PM Location: Sunnyvale CA (Onsite) 12 Months COntract Responsibilities / Experience Managed end-to-end delivery of multiple AI and ent...