Infra DevOps Engineer

Normal Business Days/Hours: Monday Friday (9:00am - 5:00pm includes one-hour unpaid lunch) - 35 hours work week. 35 hours work week Hybrid schedule 3 days on site and 2 days remote.

Infrastructure

The IT Infrastructure unit is responsible for IT Infrastructure management for ACS which comprised of: Server Operations Network Operations IT Operations and Solutions Architecture. Server Operations oversee and manage Server/Compute Services currently consisting of 500 physical/virtual servers distributed across 37 locations including Primary Datacenter Remote sites and Private/Public Cloud Services. Network Operations oversee and manage Network Services currently consisting of 200 network gears distributed across 37 locations covering all aspects of Network Integration Data and Voice Services and Network Security. IT Operations oversee and manage IT Operations covering all aspects of Data Protection Server and Network Monitoring Services IT Asset & Technology rooms Management and IT hardware lifecycle management from onboarding to decommission. This group is also responsible for the continuous support of the Surveillance Security Services which is integrated to Data Network. Solutions Architecture define maintain and implement solutions which adds new services or improve existing services in enterprise ensuring that these solutions can successfully be implemented with other solutions in production.

Scope of Work

The DevOps Engineer is responsible for the smooth operation of ACS OIT infrastructure Assets created and maintained on different Cloud Services. Day to day work includes interactions with developers to deploy and manage code changes and with Server and Network Operations Engineers to ensure that systems are up and running smoothly. To be successful in this role a DevOps engineer must have a deep understanding of both development and operations processes as well as a strong technical background.

The candidate specific duties will include:

• Plan design install configure secure maintain and support all Wintel-based Physical/Virtual Servers and Storage Infrastructure
• Analyze monitor server resources utilization to ensure optimum server/storage performance by alleviating the bottlenecks
• Ensure that all Changes to the environment adheres to established Change Management policies and Procedures
• Maintain disaster recovery configurations and Disaster recovery documentation and procedures in support of the infrastructure
• Work closely with various Teams/Groups and other Engineers to resolve reported issues
• Evaluate new systems and applications requirements in related to server and storage requirements
• Create and maintain Developed Systems Solutions Architecture Diagrams using MS Visio
• Develop comprehensive project plans for Wintel/Storage projects.
• Develops timelines and work breakdown structures
• Setup and monitor system alerts to provide 24x7 support and high availability
• Liaise with vendors to troubleshoot technical issues
• Follow communications protocol for system failures/outages and file incident reports
• Escalate major hardware/software problems to senior IT staff
• Respond to Service Desk tickets for technical support ensuring timely follow up and resolution
• Prepare system configurations and management/support documentation
• Available to work after hours and weekends as needed

Qualifications

• Must have 5 years proven experience as a Systems Administrator in Planning Designing Configuring and Managing Servers Infrastructure
• Must be DevOps Certified on one or both of the primary Cloud Services providers Azure & AWS

• Must have extensive knowledge of Virtualization Technologies in General not only limited to VMware Products
• Must have extensive knowledge of High Available Environments running on Virtualized Infrastructure
• Must have extensive knowledge of Server and Storage Hardware
• Working experience with the following Products and Technologies: Kubernetes (AKS ARO) Technologies Cloud Services Microsoft Windows 2019/2022 VMWare vSphere Unix/Linux File System DNS WINS DHCP TCP/IP SFTP Security Diagnostics Tools User Authentication Data Management Password management Security Stack Centrify PAM Strong Scripting (PowerShell Python etc.)
• Knowledge of approaches tools and techniques for recognizing and resolving technical (hardware software) problems
• Strong interpersonal skills and customer service skills; Ability to multitask and perform in a high-paced/high-pressure environment
• Ability to work within a group to solve complex problems
• Ability to communicate with different levels of the organization
• Strong team player with service-oriented attitude and customer focus