Payment Operations Specialist

We are currently seeking a Payment Operations Specialist for a local credit union near the downtown area. This role will support a wide range of payment processing functions including ACH origination wire transfers payment settlement exception processing card servicing disputes and general ledger reconciliation. This role ensures accurate compliant and efficient payment operations while delivering excellent service to members and internal staff. schedule is Monday - Friday from 8:30am- 5:30pm. Pay rate can go up to $23 hourly DOE!!!

Key Responsibilities

• Process and support payment operations including ACH wires lockbox mobile deposits payroll and card transactions

• Research and resolve member issues including escalated calls and written complaints

• Communicate findings clearly to members staff and third-party vendors

• Perform general ledger reconciliations and resolve out-of-balance conditions

• Conduct quality control checks to ensure accuracy in all transactions and postings

• Monitor payment processing activities and troubleshoot issues to maintain smooth operations

• Ensure compliance with federal and state regulations including Regulation E Regulation Z and network rules (e.g. Visa)

• Review and process debit and credit card disputes including chargebacks and fraud-related cases

• Assist members employees and vendors with card-related inquiries (fraud transactions fees account maintenance)

• Analyze processes and recommend improvements to enhance efficiency reduce risk and improve user experience

• Maintain up-to-date documentation of procedures and workflows

• Assist with implementation of new products services and system updates including testing and validation

• Collaborate with Risk and other departments to support audits reporting and regulatory requirements

• Meet departmental performance standards including response times accuracy and service quality

• Participate in ongoing training and professional development

• Perform other duties as assigned

Areas of Responsibility (as assigned)

• ACH Processing: Origination returns NOCs prenotes unauthorized transactions balancing and exception resolution

• Drafts & Returns: Process share drafts stop payments and ensure compliance with applicable regulations

• Wire Transfers: Handle incoming and outgoing wires

• Card Services: Support debit and credit card servicing disputes and maintenance

• Deposits: Manage remote deposit capture and ATM deposits

• Payroll Processing: Handle Select Employer Group (SEG) payroll

• Bill Pay & Quick Pay: Monitor activity process corrections and maintain member access

• General Ledger: Reconcile accounts and resolve discrepancies

• Treasury Functions: Process reclamations and ensure regulatory compliance

Qualifications

• Minimum 2 years of experience in payment operations including general ledger reconciliation ACH drafts lockbox and card servicing

• High school diploma or GED required

• Advanced payments certifications (e.g. AAP NCP) preferred

• Knowledge of applicable regulations (e.g. Regulation E Regulation Z UCC4A Visa rules)

• Proficiency in Microsoft Office and standard business software

• Strong analytical problem-solving and critical thinking skills

• Excellent communication and customer service skills

Additional Requirements

• Must be bondable

To apply please submit a current resume to

LK Jordan & Associates is an equal opportunity employer.