Patient Access Technical Specialist

Its more than a career its a calling.

Worker Type:

Job Highlights:

Full time 40 hours

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Responsible for providing expertise for the implementation optimization maintenance and monitoring of Revenue Cycle operational processes.
• Coordinates system build testing workflow analysis training onsite support provider template and protocol management.
• Informs staff of system enhancements documents trends and reports operational issues.
• Communicates with registration scheduling patient care staff and providers. Meets regularly with leadership and team members for assigned areas of support to discuss communicate and facilitate forward movement on issues projects and operations.
• Model and train exceptional customer service to ensure goals and quality standards are met.
• Provide on-the-job training for new hires and existing staff whih includes changes to processes and upgrades as it relates to Epic and all frontline related workflows. Training may include computer applications frontline organizational development clinic processes operational procedures and the development of materials.
• Work with operational leadership training personnel and reporting personnel to plan develop implement and evaluate quality assessment needs.
• Participate in multiple small projects across the system to crossover to clinical financial and operations aspects of the business.
• Perform functional assessments and time studies of work processes.
• Provide business and clinical operational data to management such as issues tracking phone reporting staffing analysis open encounters and work queues.
• Other duties as assigned.

EDUCATION

• Bachelors degree or equivalent combination of experience and education

EXPERIENCE

• One year experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting standing walking reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms malfunctioning machinery etc.
• Frequent keyboard use/data entry.
• Occasional bending stooping kneeling squatting twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

Work Shift:

Scheduled Weekly Hours:

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options:our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned unpaid base pay(fees may apply)before payday.

• Upfront Tuition Coverage:we provide upfront tuition coverage through FlexPath Funded for eligible team members.

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race color religion national origin age disability sex sexual orientation gender identity pregnancy veteran status or any other characteristic protected by applicable law. Click here to learn more.