Inside Client Manager

Presidio Where Teamwork and Innovation Shape the Future
AtâPresidio were at the forefront of a global technology revolution transforming industries throughâcutting-edge digital solutions and next-generation AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.

The Role Inside Client Manager

Job Summary:

As an Inside Client Manager (ICM) your primary role is to manage the sales operations process for your assigned SLED accounts. ICMs interact and work with Account Managers vendors and customers to maintain ongoing business in the IT infrastructure services and products arena through direct sales support of Account Managers. This position will partner and communicate with various internal teams (Engineering Credit and Collections Quality Assurance and Purchasing teams) to execute quote to ordering for Presidio customers.

Travel Requirements:

This position does not require any travel.

Job Responsibilities:

• Onboard and setup of new customers
• Act as the primary internal point of contact for our customers in conjunction with account managers
• Attend customer meetings to strengthen existing relationships forge new relationships to better understand customer objectives and participate in the close-out of projects
• Delegate customer report requests run-rate quotes and orders to appropriate internal resources.
• Maintain Salesforce account data integrity to ensure customer account contact and project information is accurate and up-to-date
• Work with Solution Architect to build Bills of Materials that meet customer requirements
• Generate accurate quotes for solution business
• Conduct forecasting and prospecting for run-rate business to understand future financial trends and opportunities in the run-rate space
• Identify opportunities for cross-selling to the current customer base
• Manage the registration process to ensurethe best pricing possible for both Presidio and customerswith input from the Account Managerand leveraging the Deals Desk
• Partner with specific vendors to quickly and accurately source quotes. Leverage relationships with vendors through meeting attendance and communication to maintain awareness of promotions and vendor pricing programs
• Participate in sales operations meetings as required
• Assist with New Hire onboarding support
• Receives work direction from department leadership; however is responsible for prioritizing his/her own work by sales allocation date needed to fill and logistics of work order
• Additional responsibilities as required

Required Skills:

• Bachelors degree and/or related experience and/or military experience
• 3 - 5 years of experience
• Experience with SLED customers and contracts
• Preferred experience with Cisco Dell/EMC VM Ware Sales
• Flexible schedule to assist in resolving high-priority issues during peak periods
• Advanced knowledge of Microsoft software applications (excel word etc)
• Knowledge of IT infrastructure/solutions manufacturers in the enterprise space
• Strong customer service skills with a continuous service orientation focus
• Ability to work closely and effectively with members across departments and at all levels of the organization
• A drive for achievement and excellence attention to detail adaptability/flexibility analytical thinking dependability initiative independence integrity persistence self-control social orientation and stress tolerance
• Interacting with vendors on behalf of the customer. Solving customer delivery and material challenges
• Handling a wide variety of customer inquiries including quoting billing sales and technical support
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Strong communication and interpersonal skills and dedication to customer satisfaction

Your future at Presidio
JoiningâPresidioâmeans stepping into aâculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inâAI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.

Hereâyour impact is real.âWhether youre harnessing the power ofâGenerative AI architecting resilientâdigital ecosystems or drivingâdata-driven transformation youll be part of a team that is shaping the future.

Ready to innovate Lets redefine whats nexttogether.

About Presidio
At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.For more information visit.

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Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected categories.

The Know Your Rights Poster is available here: EEO Policy Statement isavailablehere: is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an email toand let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services please provide priority referrals to.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies Please Note:Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

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Required Experience:

Manager