Operations Coordinator

Position Summary:

The Operations Coordinator fulfills a crucial role in ensuring the efficient functioning of day-to-day operations of the ProTech maintenance service team at CSM. This position serves as the main contact for service-related needs from commercial tenants property managers residential managers hotel managers and other internal and external customers. The Operations Coordinator is primarily responsible for receiving ProTech maintenance work orders coordinating schedules and providing administrative support to the ProTech maintenance team. Additionally the Operations Coordinator is responsible for understanding the administrative duties of the ProTech Operations Manager and occasionally supporting Commercial Property Managers.

Key Responsibilities

Operations Coordination: Gather information from customers regarding work orders schedule ProTech maintenance technicians communicate with customers enter accurate billing rates verify equipment and supplies and initiate billing. Maintain the work order and billing software database known as Facility Manager. Assist Operations Manager and plan all activities and schedules for the ProTech maintenance team. Provide timely professional and positive communication to tenants property managers and maintenance team on service work orders.

Administrative Support: Maintain accurate records of company vehicles tools equipment and trailers. Assist Operations Manager when preparing bids for repairs and reconciling jobs and/or construction projects. Maintain HVAC maps for each customer. Reconcile credit card statements on a monthly basis. Utilize GPS tracking software to verify location of maintenance team and to ensure fleet personnel efficiency.

Accounts Receivable: Process customer credit card payments and accurately post all forms of payment including checks credit cards and ACH transactions to customer ledgers. Facilitate the collection of payments from both internal and external customers ensuring timely and accurate application. Support Commercial Accountant on various tasks.

Customer Service: Develop and maintain professional relationships with internal and external customers through effective and timely communication including verbal (in person over the phone) and written (email text). Inform the Operations Manager of any significant problems or issues that require immediate attention.

Special Projects: Coordinate team meetings and outings. Assist the commercial department with various administrative projects. Enter and submit service information to the Legal department for ProTech related contracts.

Self/Workload Management: Responsible for effective self/workload management. Foster collaboration and a positive and professional work environment living CSMs Values. Attend all mandatory department and company meetings. Adhere to all CSM Standard Operating Procedures.

Education: High school diploma or GED required.

Experience: Three (3) to five (5) years of work experience in customer service administrative work and problem solving. Maintenance knowledge or experience is preferred but not required.

Additional Requirements: Detail-oriented with strong verbal and written communication skills. Able to communicate and coordinate with individuals at all levels within and outside the organization. Proficient in word processing and spreadsheet software such as Microsoft Word and Excel. Able to manage multiple priorities.

Rate: $26.00 USD - $30.00 USD per hour

CSM offers a comprehensive benefits package to all eligible regular full-time employees designed to support the health well-being and financial security of our employees. Our benefits include medical dental and vision insurance plans company-paid life insurance and short-term disability coverage company-paid long term disability coverage for eligible employees 401(k) plan with company match voluntary benefits time-off generous hotel discounts and more! For benefits offered to regular part-time or on-call employees please email .

Required Experience:

IC