Business Control Mgr

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls identifying issues and control improvements for remediation and building out actions plans and milestones.

The Business Control Manager role is responsible for leading internal control discipline and operational excellence across multiple control functions within the Data Reporting and Operations Management (DROM) Business Control Program. The role executes Line of Business and Enterprise Control Function processes and tools to ensure adherence to enterprise wide standards. Responsibilities include implementing and monitoring control processes identifying control gaps and issues driving remediation and establishing clear action plans and milestones to strengthen the control environment.

Additional Responsibilities include:
Assess enterprise operational and emerging risks and design effective controls to mitigate exposure and meet regulatory audit and governance expectations
Lead the development and ongoing execution of control frameworks coordinating across business and technology teams to ensure controls are embedded within processes and monitored for effectiveness
Provide independent and constructive challenge to business and technology partners influencing risk decisions control design and prioritization through strong partnership and subject matter leadership
Guide develop and performance coach a team of mid to senior professionals while enabling effective coordination and delivery across broader stakeholder groups
Establish and maintain governance routines metrics and reporting to support management oversight issue identification and executive decision making
Ensure timely execution of control activities including monitoring issue management escalation and results reporting while partnering with stakeholders on new initiatives such as advanced technologies and Artificial Intelligence (AI)

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution case management and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams internal audits and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge operational excellence and innovation through a focus on simplicity data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions purpose and results and connects to team strategy priorities and contributions.
• Risk Manager: Ensures proper risk discipline controls and culture are in place to identify escalate and debate issues.
• People Manager & Coach: Provides inspection coaching and feedback to motivate differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing inspecting and appropriately delegating team work.

Required Skills:

8 years of relevant experience in Risk Business Operations or Controls
Deep understanding of risk frameworks control environments and business processes
Strong analytical communication and relationship management skills
Demonstrated ability to execute drive results and operate effectively in a fast-paced environment
Ability to deliver high quality timely outcomes with appropriate attention to risk and detail
Advanced Excel and PowerPoint proficiency

Desired Skills:
Controls Management
Issue Management
Monitoring Surveillance and Testing
Quality Assurance
Risk Management of Advanced Technologies including AI
Analytical Thinking
Critical Thinking and Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring Surveillance and Testing
• Problem Solving
• Quality Assurance

Shift:

Hours Per Week: