Process Design Consultant II

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for analyzing processes documenting business case opportunities and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies quality productivity and risk mitigation. Job expectations include working with business leaders and subject matter experts ensuring collaboration and transparency across integrated business and technology teams and driving execution of solutions within the budget and timeline.

This role is responsible for analyzing processes documenting business case opportunities and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key duties include executing on change initiatives which may result in breakthrough cost efficiencies quality productivity and risk mitigation.

Expectations include working with business leaders and subject matter experts ensuring collaboration and transparency across integrated business and technology teams and driving execution of solutions within the budget and timeline.

Responsibilities:
Implements moderately complex solutions to address issues and risks optimize efficiency reduce variability and improve controls quality and sustainability
Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits

Responsibilities:

• Implements moderately complex solutions to address issues and risks optimize efficiency reduce variability and improve controls quality and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Leads the development of enterprise change management deliverables for material projects including project charters Suppliers Inputs Outputs and Customers (SIPOC) Responsible Accountable Consulted and Informed (RACI) process maps risk assessments control plans and related artifacts

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge operational excellence and innovation through a focus on simplicity data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions purpose and results and connects to team strategy priorities and contributions.
• Risk Manager: Ensures proper risk discipline controls and culture are in place to identify escalate and debate issues.
• People Manager & Coach: Provides inspection coaching and feedback to motivate differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing inspecting and appropriately delegating team work.

Required Skills:

Business Process Analysis
Continuous Improvement
Critical Thinking
Decision Making
Process Design
Process Simplification
Program Management
Scenario Planning and Analysis
Strategic Thinking

Change Management
Conflict Management
Process Performance Measurement
Reporting

Skills:

• Change Management
• Continuous Improvement
• Process Design
• Process Simplification
• Reporting
• Business Process Analysis
• Critical Thinking
• Process Performance Measurement
• Program Management
• Strategic Thinking
• Conflict Management
• Decision Making
• Process Effectiveness
• Scenario Planning and Analysis

Shift:

Hours Per Week: