Operations Specialist

TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact

The Operations Specialist supports global delivery execution by providing day-to-day operational coordination across hardware logistics and professional services operations. This role provides support for project governance Frontline hardware order fulfillment Frontline licensing and partners cross-functionally with Finance Procurement Sales Solution Engineering and other back-office teams to deliver timely outcomes for ongoing tasks and special projects. The Operations Specialist continuously reviews and improves processes and procedures applies a work smarter mindset through automation and operational efficiency and helps ensure a consistent high-quality customer experience.

Coordinate end-to-end hardware order fulfillment operations by creating POs maintaining accurate order/shipping and installation requirement data coordinating domestic and international shipments (including customs compliance documentation) supporting inventory/SKU lifecycle management and contributing to the development and documentation of SOPs to meet customer go-live commitments.

• Create Purchase Orders to Vendors Suppliers and Manufacturers for Frontline hardware orders

• Monitor and update the software installation requirements for hardware per customer requirement

• Monitor and update tracking information in shipping and order tickets verifying proof of delivery

• Enabling projects to meet customer commitments for hardware order fulfillment to meet go-live

• Ensure timely shipment coordination ensuring customer satisfaction with each shipment

• Coordinate with overseas offices agents customers and vendors to ensure timely shipments

• Support coordination of compliance documentation required by customs to release for delivery

• Participate in inventory exercises both physical and virtual to reconcile approved SKUs

• Participate in collaborative sessions with Frontline Product Managers for support of hardware SKUs

• Participate in creating and documenting Standard Operating Procedures (SOPs)

• Address sales procurement and customer concerns regarding hardware logistics

• Resolve hardware order discrepancies with sales procurement and/or the vendor/supplier

• Participates in discussions with vendor/supplier procurement and professional services to drive solutions and continuously improve processes and meet customer needs including strategic initiatives

Support Professional Services by facilitating cross-functional cadence and communications providing project governance and managing internal initiatives partnering with Finance on forecasting and revenue recognition licensing and other internal controls continuously improving processes through automation and ensuring accurate data management across delivery systems to enable reliable reporting and a consistent global customer experience

• May facilitate cross-functional working sessions and recurring stakeholder meetings; create presentations and status updates; and use Excel Power BI and other data tools to support reporting analysis and decision-making

• Provide end-to-end project governance for Solution Delivery initiatives by establishing operating cadence tracking milestones/dependencies and ensuring on-time completion of internal deliverables

• Own and manage internal project initiatives (process improvements tooling changes enablement rollouts) coordinating stakeholders through planning execution change management and post-implementation adoption

• Support forecasting invoicing readiness and budget/PO alignment by validating data inputs coordinating approvals and ensuring compliance with internal controls

• Review document and continuously improve processes and procedures to strengthen quality reduce rework and deliver a consistent global customer experience

• Drive a work smarter mindset by identifying opportunities for automation and self-service; partner with system owners to streamline workflows and eliminate manual touchpoints

• Maintain strong data stewardship by ensuring accurate complete and timely updates across delivery systems (ERP service management tools reporting dashboards) to support reliable global reporting

• Regularly review exception reports identify discrepancies and take appropriate action

Preferred Requirements

• Experience: Proven experience in problem-solving roles supporting internal customers and vendors

• Work Environment: Ability to work independently and as part of a team

• Analytics: Strong analytical and critical thinking skills

• Technical Proficiency: Intermediate skills in Outlook Word Excel basic skills in PowerPoint

• Service / Support: Familiarity with creating updating and supporting online ticket queues

• Communication Skills: Essential for liaising with stakeholders and team members

• Organizational Skills: Important for managing multiple tasks deadlines and order documentation

• Interpersonal Skills: Ability to build strong relationships with team members and stakeholders

• Flexibility: Capable of working in a team individually and across multiple time zones

Mandatory Location:

Be advised this a remote position based in the Clearwater St. Petersburg Tampa Bay area of Florida. The position requires one-day monthly on-site in Clearwater and as-needed based on project requirements (typically less than two days per month).

What we offer:

• Work location: Remote - candidate must be located in the Clearwater St. Petersburg Tampa Bay Area. (See Above Location Requirement).

• Competitive compensation including stock-based options

• Flexible PTO and paid holidays

• 401(k) with employer matching

• Comprehensive Health insurance package including 100% employer-paid medical coverage

• Up to 12 weeks of Parental Leave

• Basic Life Insurance Short-Term & Long-Term Disability 100% employer-paid

• Quarterly team events and companywide celebrations

• Open door policy no dress code rules frequent all Hands and Leadership Lunches

• We celebrate diversity as one of core values join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.