IT Professional II

Agency

Department

Job Summary

The IT Professional II under general direction performs advanced troubleshooting analysis and problem-solving for unit-level support in multiple technical fields.

• Directs the efforts of one or more individuals.

• Provides technical oversight and training for conducting research of problems and the formulation of recommended solutions for customers.

• Serves as a resource for internal and external customers.

• Resolves hardware and software problems with vendor technical support.

• Repairs hardware problems.

• Installs configures and maintains both critical and non-critical software and hardware.

• Provides primary administration responsibility for a basic software products or systems.

• Prepares specifications for purchases of hardware and software upgrades.

• Assists with production control disaster recovery networking computer operations or other operating systems.

This document represents the major duties responsibilities and authorities of this job and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Minimum Requirements

• Education Bachelors degree in applicable field.

• Experience Three years of related experience in IT.

• An equivalent combination of education and experience may be considered.

Knowledge and Abilities

Knowledge of:

• Word processing and spreadsheet applications.

Ability to:

• Multitask and work cooperatively with others.

• Excellent written communication analytical interpersonal and organizational skills.

Licensing / Professional Certification None.

Physical Requirements General office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

This position generally supervises employees.

Other Requirements

• Evening and weekend work may be required.

• Position requires on campus face-to-face interactions.

• Position requires maintaining a regular schedule of attendance on campus and in the workplace.

Salary: $22.00/hourly

INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information upload documents and Submit the application. You will not be able to make changes or add additional documents once you Submit the application materials. The software does not allow you to Save your application and return to complete the process at a later time. The page My Experience has an area provided under Resume/CV to drop or upload files. Be sure to include:

• Resume

• Cover Letter

• 3 -5 professional references and their full contact information

• Unofficial transcripts

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.