Operations Coordinator (Part Time) Hilton Santa Barbara Beachfront Resort

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Hilton Santa Barbara Beachfront Resort is thrilled to introduce a brand-new opportunity! Were looking for a dynamic Part-Time Operations Coordinator to join our award-winning team.

This is an exciting new role at the property perfect for someone eager to learn the ins and outs of the housekeeping department and play a key part in delivering exceptional guest experiences. If youre ready to jump in grow your skills and support a team that prides itself on excellence this is your chance to make an impact at one of Santa Barbaras most iconic beachfront resorts.

Ideally located along Californias stunning Central Coast and just steps from pristine beaches Hilton Santa Barbara Beachfront Resort offers a truly iconic experience. Our 24-acre property celebrates the rich culture and history of Santa Barbara creating a unique and vibrant atmosphere for both guests and team members.

As part of our award-winning teamranked #2 Best Company to Work For in the U.S. by Fortune and Great Place to Workyoull enjoy incredible perks including:

• Discounted hotel stays for you and your family worldwide
• Free parking
• Complimentary meals during your shift

The ideal candidate will have:

• At least one-year of customer service experience.
• Ability to work the varying schedules and recent computer experience.
• Bi-lingual (Spanish and English)required.
• Hospitality experience a plus!
• Full availability required to work weekdays weekends holidays as needed:

  • Saturday and Sunday: 1:00pm-9:30pm

  • Wednesday and Thursday: 9:00am-2:00pm

*Hours are not set and can change at any time due to business need

Rate of Pay: $22.00 per hour

The BenefitsHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

As a Housekeeping Coordinator you would be responsible for providing dispatching services and office support to the Housekeeping department in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Answer all incoming telephone calls respond to guest and team member inquiries and dispatch appropriate service in a timely friendly and efficient manner
• Use and maintain the work order system and/or property management system to include but not limited to logging and recording all service requests initiating dispatching and closing all work orders and generating associated reports
• Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
• Respond to emergency calls and monitor the alarm system
• Coordinate office traffic
• Perform additional general office duties including but not limited to processing paperwork scheduling team members processing payroll conducting inventory and equipment maintenance and tracking guest comments and feedback as needed

EOE/AA/Disabled/Veterans